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Administrative Assistant Customer Service

Location:
Brandywine, Maryland, 20613, United States
Posted:
March 06, 2011

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****** M. *****

***** ******* ****** ***

Brandywine, MD 20613

***********@*******.*** * 301-***-****

Career Summary

From 1985 to 2010, I provided administrative support to four hotel management teams which allowed me to

benefit from various management approaches and which assisted me in advancing my personal growth and

development. Although the Hotel changed ownership, my responsibilities were not impacted. These facilities

included the Ramada Renaissance Hotel, Sheraton City Center Hotel, Wyndham Hotel and the Renaissance

Washington DC Dupont Circle Hotel.

Professional Experience

Administrative Assistant / Receptionist

Renaissance Washington, DC Dupont Circle Hotel Ongoing since

1985

(Management changed from Wyndham to Marriott January 2006)

• Provided assistance to Executive and ten Sales Managers by entering and retrieving information

contained in computer databases

• Entered and located work related information using computers and/or point of sale systems

• Document control included compilation, copied, sorted and filed records of office activities, business

transactions and other activities

• Created and maintained computer and paper based filing and organization systems for records, reports

and documents

• Prepared letters, memos and other documents using word processing and spreadsheet database software

• Answered telephones using appropriate etiquette

• Handled incoming and outgoing mail

• Responded to emails, written correspondence and telephone inquiries

• Maintained sales kits and collateral for managers’ use

• Monitored and responded to incoming sales leads

• Effectively problem solved customer issues

• Maintained and updated managers’ appointment calendars using Microsoft Outlook

• Initiated office coverage during high need periods

• Processed supply orders for corporate offices.

• Operated and maintained a variety of office equipment, such as copiers, computers, facsimiles and

typewriters

• Maintained confidentiality of proprietary information and protected company assets

• Developed and maintained positive working relationships with others, supported teams to reach common

goals and listened and responded appropriately to the concerns of other employees

• Able to move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds

without assistance.

• Performed other duties as requested by Supervisors.

Education and Training

Morton East High School, Cicero, IL

Customer Service Training, Washington, DC

Sales and Catering Administrative Assistant Training, Washington, DC

References

Available upon request



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