Customer Service Manager

Ned T. Doty

*** *. ****** **. #***, Denver, CO **209

720-***-**** abhj9g@r.postjobfree.com

Objective

I will become part of a dynamic organization where I can grow and expand on

my 18 plus years of extensive and convertible sales, marketing, leadership

and relationship building skills. I want to be in a working partnership

that is mutually rewarding and beneficial to me, my friends, family, co-

workers, clients and employer.

Summary of Qualifications

I have a proven track record of striving to meet or exceed my corporate and

personal goals. I accomplish all of this by being a listener, creating

solutions, following through and delivering exceptional customer service

which leads to many satisfied co-workers and customers that willingly help

me build my business through referrals. You are looking at a dedicated,

assertive, resilient, diplomatic, articulate, well organized and awesome

networking professional who enjoys the challenge of working with clients

and staff in a high volume, fast paced environment. I am always looking

for ways to invoke synergy between people and departments to benefit all

parties involved. I take great pride in my work since I think of it as a

lifestyle, not a job.

Professional Experience

'09 to '10 Bank of the West Mortgage Banker

I was one of the top mortgage banker's and cross sell partners within the

bank. I continually meet and exceed all of my goals through various

departments from my branches, private banking, commercial and construction

lending.

'07 to '09 Wachovia Mortgage / Wells Fargo Mortgage

Consultant

I quickly became one of the top five people in my position for Broward

County. I joined Wachovia because of their bank branch network and the

mortgage referrals they generate.

'04 to '07 Chase Home Finance Senior Loan

Officer

I became one of the top 10 sales people in my office with over $13 million

of production my first year while being new to the Fort Lauderdale market.

I am well liked, looked to for advice, known as an experienced professional

willing to collaborate and share with my peers to create a winning

environment for everyone.

Cont. on page 2.

Page 2 Ned T. Doty resume.

04/04 to 09/04 Countrywide Home Loans Senior Loan

Officer

This was my entry into the Fort Lauderdale marketplace where I quickly came

up to speed on the local business climate including it's idiosyncrasies.

I made a personal decision to move myself to Fort Lauderdale.

'02 to '04 RBC Mortgage (Prism) Branch Manager

I was one of the companies top producing loan officers along with the

responsibilities of supervising, motivating and training seven loan

officers and two processors.

I maintained and grew my personal production while developing a loan

officer training and marketing program to ensure knowledgeable lending

policies and procedures.

I was called into the corporate office to help train marketing ideas to

RBC's new loan officer classes.

'99 to '02 North American Mortgage (Wamu) Senior Loan

Officer

I was the number two producing loan officer of this branch and in the top

10% nationally for North American prior to Wamu buying the company and

closing our office.

I experienced taking my personal production to over 150 units for $21

million in volume.

1999 Crossland Mortgage (Wells Fargo) Branch Manager

I was hired because of my market reputation to open a branch in central

Denver. I was the largest producer for Crossland in Denver prior to the

Wells Fargo buyout.

1998 First City Financial (Home123) Senior Loan

Officer

I was the number three producer in the Cherry Creek office prior to Prism

Mortgage purchasing First City and closing our location.

'94 to '98 CTX Mortgage Senior Loan Officer

I was an emerging top producer that moved to CTX surrounding myself with

some of the best and highest producing loan officers in the Denver market.

Education

Rotary Exchange Student to Australia 1978 to 1979 school year.

Central Missouri State University where I studied broadcasting and public

relations.

My computer skills include Microsoft Word, Excel, Powerpoint along with the

Internet.

Numerous seminars on Self Development/Team Development/Employee

Development.

References furnished upon request.

Contact this candidate