Sql Server Software

MARK DAVIS

*** ****** ***** ***** abhj6i@r.postjobfree.com

Greenville, South Carolina 29605 864-***-**** (Home) 864-***-**** (Office)

SUMMARY

Experienced IT Manager currently responsible for five North American locations; duties include management of IT staff, budget

responsibility, project management, cost reduction, and design/implementation of software solutions.

Skills include designing, installing, and configuring wireless networking and LAN in remote offices; creating and implementing

disaster recovery plans, as well as implementing a regional Help Desk to decrease software and equipment down-time. Software

support/installation experience includes most industry-standard software and equipment.

PROFESSIONAL EXPERIENCE

GRAMMER INDUSTRIES, INC. – Greenville, South Carolina 2003 to Present

Regional IT Supervisor, North America - (2005 to Present)

• Directly manage all IT staff within the Americas region. This includes facilities in Piedmont, SC; Troy, MI; Hudson, WI; and

two locations in Mexico. Create and enforce regional IT standards.

• Responsible for IT Budget in North American sites that exceeds $1.5 million.

• Manage project activity for plant IT staff within the region.

• Developed coordinated reporting systems for regional management teams.

• Designed and implemented software solution used to create and ship Just In Time (JIT) deliveries to customer sites.

• Created and implemented Regional Help Desk solution designed to cut call resolution times. Also designed regional

standardized communication and measurement system for IT efficiency.

• Worked with Central IT (Germany) to create and implement worldwide standards for desktop and server hardware.

• Created and implemented regional training program for North American plant IT staff.

• Created and implemented regional BCP/DRP designs.

• Designed and implemented regional backup/redundancy planning.

• Redefined responsibilities for local staff; resulted in increased efficiency, headcount reduction of 10%, and savings of 30%.

• Achieved reductions in data connection costs that exceeded 70%.

• Implemented regional VoIP; reduced US inter-site communication costs by over 95%, reduced overall communication costs

by more than 25%.

Computer Network Systems Administrator (2003 to 2005)

• Prepared and managed a department budget exceeding $300,000.

• Installed, configured, and supported Windows 2000 Server, Server 2003, SQL Server 2000, Windows XP/2000/95, and Office

XP/2000/97, as well as PC hardware.

• Installed and supported Adobe Acrobat and Reader, Outlook XP/2000, printers, scanners, SAP clients AT&T global dialer,

Symantec Antivirus, and all other industry standard office software products.

• Managed Cisco routers and switches. Installed and configured Cisco Gigabit backbone.

• Supported network connectivity through the WAN, LAN, dial up and VPN.

• Maintained Active Directory accounts and distribution lists.

• Implemented North American disaster recovery plans; wireless networking and bar-coded warehouse management.

BOWATER, INC. – Greenville, South Carolina 2001 to

2003

Level III Technical Support

• Provided third level support for 500 users in over 30 locations worldwide. Provided end-user training.

• Installed and supported Windows XP/2000/95 and Office XP/2000/97, PC hardware, Adobe Acrobat and Reader, Reflection,

Lotus Notes, Power term, Audix, Outlook, McAfee Antivirus, Secure-Remote VPN software, video conferencing, phone

conferencing, and audio-visual equipment.

• Managed Active Directory accounts, distribution lists, VMS user accounts, print, batch and interactive queues.

• Responsible for performance monitoring of VMS servers both locally and at remote sites.

• Produced and reported performance analysis of the Greenville Help Desk in comparison to targeted work loads.

SELENIUM TECHNOLOGY – Gastonia, North Carolina 1995 to

2001

Partner and CIO

• LAN design, consultation, and implementation; Server and desktop design and integration.

• Novell, Windows NT Server and Windows 2000 Professional Server consulting and implementation.

• Microsoft Office training and support.

HARRIS WELCO – Kings Mountain, North Carolina 1996 to

1998

PC and Network Administrator

• Responsible for all user administration for approximately 60 users.

• Managed six NT and Novell servers, including NT 3.51, 4.0, Novell 3, and Novell 4.11.

• Developed VB and SQL code to perform inventory comparisons between two systems.

• Oversaw the development, installation and use of the WMS (Warehouse Management System); performed Visual Basic

development for the WMS.

• Maintained Symbol laser bar-code readers (RF handsets, bases, and software).

EDUCATION

Wingate University – Wingate, North Carolina

Major - Psychology; Minors - Biology and Greek

Senior Status

TRAINING

Microsoft 2071B – Querying Microsoft SQL Server with Transact –SQL

Microsoft 2274B – Managing a Microsoft Windows Server 2003 Environment

Microsoft 2276B – Implementing a Microsoft Windows Server 2003 Infrastructure

Microsoft 2565A – Developing Microsoft Visual Basic .NET Applications for Windows

Cisco ICND Part 1

TECHNICAL KNOWLEDGE

Operating Systems: Windows XP/2000 (Professional and Server); Server 2003; NT4.0; ME; 9x; 3.1x; Netware; AS400;

AIX

Software Proficiencies: Exchange Server 5.5/2000/2003; Microsoft Office 97/2000/XP/2003; Microsoft NT4 Server; Server

2000; Server 2003; SQL Server 6.5/7.0/2000; IIS3 and 4; Norton Antivirus; McAfee Enterprise Antivirus products; Connect

Remote VPN products; Active Directory; Visual Basic 3; Visual Studio.NET; Symantec Ghost; Symantec PC Anywhere;

Reflection and Power Term terminal emulation products; Microsoft Active Synch; Windows CE; Veritas Backup Exec; Acrobat;

Crystal Reports; SAP R3; Abra; eTIME; SPAB; Symatec Enterprise VPN; SysAid.

Servers/Networking Equipment: Hewlett Packard; Dell; Compaq; Macintosh; IBM; Cisco 1000/2600/3750; 3 Com hubs and

switches; LinkSys; Avaya; Verical VoIP.

Protocols: TCP/IP; DNS; DHCP; VoIP; PPP; SMTP; SNMP; VPN

Other Hardware/Software: iPAQ; Blackberry and Palm handhelds; Kyocera Smart Phone; DocuMatch; Symbol RF barcode

readers; Cisco Wireless Access points; CMM; backup generators; APC; Comdial, 3 Com and Avaya phone systems.

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