Customer Service Manager

Kreg Enderson

***** * ***** **** #****, Phoenix, AZ. 85028 602-***-****

abhj6g@r.postjobfree.com

OBJECTIVE

To obtain a leadership position where I can use my 20+ years of

leadership experience to improve performance and morale. To create

an environment where team members enjoy what they do, and are

aligned with the vision of the organization.

SKILLS PROFILE

Certified Coach from Coach Training Alliance

20+ Years of Successful Leadership Experience

Track Record of Successful Results At Each Organization

Top Performing Department Multiple Months At MicroAge

Results Oriented Leadership Style

EMPLOYMENT HISTORY

Unit Sales Manager - Neutron Industries

Unit Manager for an Outbound Sales Team generating over $2 million in

sales. Heavy, 01/2010 - Present

hands on Coaching to maximize sales and to develop strong selling skills

for 19 team

members selling commercial cleaning products to small to medium business

in U.S.

Leadership Coach

Owner/operator of LeadershipMentor.com, A Learning Community For New

Leaders. 2009-01/2010

Create coaching sessions via video and post on-line for community members

to view weekly.

Facilitate webinars, write community articles, and coaching through email.

Thomson NETg/Skillsoft-Director of Customer 3/2006-11/2008

Service/Host Manager

Scottsdale, AZ

Director of three support teams within the Customer Service

organization, Order Entry, Fulfillment, and Hosting Functions.

Started in this position with 100% turnover, and assembled a top

performing team from the 3 Supervisors to the 20 plus new hires.

Improved response time from 3+ days to 24 hours.

Successfully coordinated customer migration from NETg platforms to

Skillsoft.

NETg was purchased by Skillsoft, and my position was eliminated upon

migration completion.

Cruise America-Call Center Manager 2/2004-9/2005

Mesa, AZ

Help organization create successful contact center to maximize sales

Hired and trained 15 Sales/Customer Support Team Members.

Created effective work relations with rentals centers across U.S.

and Canada.

Left Cruise America due to terminal illness of parent.

CheckFree-Site Director 2000-2003

Phoenix, AZ

6 Direct reports (managers) and 6 additional departments

accountability

Leadership role for 300 seat call center with inbound, outbound and

email teams.

Reduced attrition from 70%+ to 30% in the outbound teams through

effective hiring, development of new leaders, flex scheduling, and

changing the pay for performance structure to focus on key areas the

associates can understand and control.

MicroAge, Inc.-Director of Customer Service

1993-2000

Enterprise Rent-A-Car-Area Manager

1988-1993

EDUCATION

B.A. Business Management-Buena Vista College, Iowa 1985

Steve Chu-MicroAge 480-***-****

Seth Slaughter-Enterprise RAC 602-***-****

Stephen Carman-Thomson abhj6g@r.postjobfree.com

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