Assistant Customer Service
Resume:
Dianna Hermes
**** ***** ***** ***** *****, WI **022
612-***-**** ************@*****.***
EDUCATION
Bachelor of Science Degree in Marketing Communications
Minor in Coaching Athletics
University of Wisconsin - River Falls, May 2009
Nursing Assistant Registered
Minneapolis Community and Technical College, April 2011
Qualifications
. Exceptional computer skills and knowledge of multiple programs.
. Excellent customer service and relationship building skills.
. Very comfortable managing others or working individually.
. Able to make quick smart decisions based on company or client's
needs.
. Excel in written and verbal communication.
. Background in marketing, public relations, and senior living.
. Able to establish a quickly noticeable good work ethic.
WORK EXPERIENCE
Marketing and Public Relations Assistant
Auburn Homes and Services, Chaska, MN, March 2011 - Current
. Writes, edits, and publishes press releases.
. Researches and develops competitive analyses.
. Maintains positive and informational relations with community.
. Creates, designs, and implements marketing outreach tools.
Assistant Manager PM Lead
Comforts of Home, River Falls, WI, June 2008 - Current
. Overlooks and assists other employees with duties and medications.
. Manages all medications on daily basis with no medication errors.
. Provided facility tours for prospective residents and their
families.
. Responsible for helping all tenants with morning and evening cares.
. Trained and knowledgeable in emergency situations.
Producer's Assistant, Paul David Productions, Rosemount, MN,
Winter 2010
. Assisted producer in editing commercial.
. Provided valuable concepts regarding sound quality.
. Overlooked lighting procedures.
. Helped with production set up and operations.
Marketing Assistant, WRFW Radio, River Falls, WI, February
2009 - May 2009
. Helped with flyer design and poster composition.
. Increase awareness and number of listeners.
. Lead focus groups to survey thoughts about company.
. Interviewed individuals and calculated input.
Public Relations Assistant, Hudson Hot Air Affair, Hudson,
WI, January 2008 - February 2009
. Responsible for creating surveys and surveying
guests.
. Packed and delivered hotel goodie bags
. Managed and deliver the sponsors' banners
. Passed out flyers and schedules of festival.
Marketing and Public Relations Assistant, YMCA, Hudson,
WI, March 2008 - August 2009
Spring Women's Weekend -
. Assisted in logo design and brochure layout.
. Used computer skills to create and manage excel
spreadsheets.
. Designed building signs used for directions.
. Helped set up rooms for the instructors.
Activities
Assistant Soccer Coach, River Falls High School,
River Falls, WI, March 2008 - July 2008
. Assisted the women's soccer program for the 2008 spring
season.
. Developed practice plans and implement during practices and
games.
. Provided positive feedback along with constructive
criticism.
. Taught technical fundamentals towards individuals and the
team.
. Organizing meetings / parties and completed paperwork.
Women's Soccer Team, University of Wisconsin - River Falls, WI, 2005 - 2007
. Learned to benefit team before individuals.
. Helped team wherever the help was needed.
. Active player and leader while on team.
. Positive on and off the field.
Volunteer Experience
Falcons in the Schools, River Falls, WI, 2005 - 2007
. Volunteer at elementary schools by befriending
kids.
. Illustrating good behaviors and being a positive
role model.
. Helped children engage with athletes on campus.
. Taught techniques in their sports and showed
leadership quality.
Youth Soccer Camps, River Falls, WI, 2005 - 2007
. Coached progression and development of players.
. Integrated new concepts and incorporated basic
structure.
. Proved to be a dependent person through daily
duties.
PROGRAMS
InDesign
Dreamweaver
PowerPoint
Microsoft Word
Photoshop Adobe
Programs
Grab Features
Microsoft Programs
Adobe Fireworks Excel
Spread Sheets
Contact this candidate