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Customer Service Sales

Location:
Winston Salem, NC, 27104
Posted:
May 05, 2011

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Resume:

Paul A. Jones III

**** ********** **** ( Winston Salem, NC 27104 ( E:

abhj5a@r.postjobfree.com ( T: 336-***-****

OPERATIONS / CLIENT SERVICE EXECUTIVE

Leading Breakthrough Business Development & Operational Expertise,

and Logistics within High-Growth Environments.

executive profile

Seasoned and agile operations management professional with proven track

record of leading vendor sourcing, product procurement, order fulfillment,

and customer service programs in highly demanding environments. Key

analytical aptitude for performing root cause analyses to discern client

core needs and the logistical expertise to facilitate pull-through

programs.

AREAS OF EXPERTISE

Strategic Planning ( Supply Chain Management ( Project Management ( Team

Collaboration & Leadership

Business Development ( Logistics Operations ( Sourcing ( Procurement ( Inventory

Management

Service Excellence ( Facilities & Fleet Maintenance ( Special Event Management (

Fundraising

Relationship Management ( Auditing ( Training Programs ( Training Manuals

EXECUTIVE Experience

second harvest food bank of nwnc, Winston Salem, NC

2008 - 2010

Director of Operations

Hunger Relief Organization with ~13.5M Pounds of food distributed annually

in 18 county region of Northwest North Carolina

Senior Operational team member for all aspects of acquisition and

distribution of ~13.5M pounds of hunger relief supplies to 325+ partner

agencies and facilities, distributed out of a 67,000 SF warehouse. Managed

and directed Warehouse Facilities, Strategic Food Sourcing, Salvage and

Sorting, Fleet Management, Information Technology Infrastructure, and

Logistics. Supervised a staff of 4 direct reports and 20+ indirect

personnel.

HIGHLIGHTED ACHIEVEMENTS

Oversaw increase of food distribution to partner agencies by 50% in a 12-month

timeframe.

Planned and implemented UPS Roadnet Route Scheduling and Information System for

10 routes in an 18 county region, which saved significantly in route efficiency

and infrastructure expenses.

Led Operations and Logistics for Special Events for SHFBNWNC, including local

charity Golf Tournament, Empty Bowls fundraiser, several press conferences,

which included media facing duties. Successful execution included working with

marketing groups, state VIPs requirements, various fundraisers, banquets, and

large multi-site food drives

12+ Months with no personnel loss time regarding accidents in warehouse and

oversaw all OSHA regulatory standards.

Successful Project Management implementation of Microsoft NAVISION based ERP.

Executed all Procurement for Food Sourcing, Fuel, Fleet, IT, MRO, staying

within budget

Paul A. Jones III Page 2 T: 336-***-**** (

E: abhj5a@r.postjobfree.com

COLDWELL BANKER COMMERCIAL TRIAD REALTORS, Winston Salem, NC

2005-2007

Real Estate Sales & Service Professional/Broker

Real estate sales firm with ~$80M in property sold across central North

Carolina. Commercial sales.

Brokerage management for both sales and leasing concerning property

management. sales & marketing, demographic research, and marketing material

production. Utilized CoStar and LoopNet, national online multiple listing

tools for commercial listings.

. Advocated expansion of client service initiatives, including mission-

critical website enhancements to provide clients with aerial photographs

and key demographics of central North Carolina market.

. Orchestrated site selection and acquisition for key client employing

Like Kind Exchange (1031 Exchange) for tax deferment in expedited 7-day

time frame.

. Collaborated with coffee shop franchisee to identify and secure premier

location for store expansion into North Carolina.

. Selected to coordinate site selection for sign business with new

ownership that captured substantial increase in sales activity within

just 3 months.

JONES BAKERIES INC., Winston Salem, NC 1990 -

2005

General Manager (1994-2005)

Operations & Special Projects Manager (1990-1994)

Regional manufacturer of bread and bakery products with $6M in annual

revenue.

Senior Management of 50-person team in all facets of production, logistics,

HR, sales, customer service, and facilities. Charged with Profit and Loss

responsibility, Vendor management, commodity purchasing, Payroll and

Accounts Receivable Collections. Directed supply chain operations to

include vendor sourcing and supply procurement activities. Planned and

coordinated fulfillment of delivery routes and identified and resolved

critical customer issues.

Instituted robust policies and procedures for safety, sanitation, and

equipment maintenance. Performed routine facility inspections and process

audits to ensure compliance with corporate quality standards as well as

U.S. FDA HACCP and Good Manufacturing Practices food safety guidelines.

. Developed and implemented Enterprise Resource Planning solution to issue,

manage, and track purchase orders as well as to manage inventory cycling

and counts for raw materials, packaging, maintenance items, and finished

product which centralized time and information access. Integrated

production management system.

. Incorporated stringent preventive maintenance schedules to sustain

integrity of truck delivery fleet and to ensure on-time order

fulfillment.

. Relocated entire operation with no loss of sales days. Planned,

Designed, and Constructed new facility.

. Led deployment of technologies to improve production scheduling and

performance as well as inventory management, which reduced product

shrinkage by 50%

. Full P&L, Budgeting, and Production capacity planning responsibility

WINE CELLARS PLUS, Winston Salem, NC

Founder & President

Designer and Installer of custom wine storage and display systems for

residential and commercial clientele. Successfully sold business.

Education

East Carolina University, Greenville, NC

Bachelor of Science in Industrial Technology with Sociology Minor

professional affiliations

Board of Directors SciWorks 2009 -Present

ServSafe Food Safety Certified

APICS

PMI



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