Manager Customer Service

Mary Burdzy

** ******** ******

Terryville CT ***86

Currently Confidential Secretary to Postmaster, Hartford CT

I have been in this position for 5 years with a total of 21 years with

Postal Service.

Pleasant and helpful disposition, professional appearance, take initiative

to be of assistance to company personnel. Highly organized, attention to

detail, prioritize duties, work independently, and take direction very

well, not afraid to ask questions for clarification.

Desire relocation to Florida for family reasons.

Description of duties performed daily:

Conduct all aspects of clerical duties including but not limited to;

control manager's calendar, correspondence, filing and retrieval of files.

Maintain calendar for manager and support staff ensuring availability,

scheduling appointments and meetings, including reserving facilities and

obtaining and assembling support materials, provide reminders of important

meetings and engagements.

Conduct communication with manager's direct reports through email,

memorandums, and phone calls as well as in person.

Answer phones; work with customers to resolve issues, screen calls

directing individuals to the appropriate department or persons.

Answer correspondence from customers, business contacts and union

officials.

Make travel arrangements for manager and staff; ensuring all internal

approvals and external documents are arranged, all travel logistics are

comprehensively managed and reconcile credit card statements upon return.

Order office supplies, refreshments for meetings, reconcile credit card

statements, review staff credit card reconciliation to ensure correctness

before submission for manager's signature.

Coordination and distribution of mail and email, prioritizing and providing

relevant background information, allocating responsibilities for action

items highlighting/monitoring important items that require immediate

attention as well as undertaking responsibility by answering correspondence

and submitting to manager for signature.

Assist in coordination and execution of special projects and assignments

within the executive leadership team, creating, proofreading and editing

documents and Power Point presentations for completeness and accuracy.

Provide back-up support for the office of other Executives in the

organization as needed.

Education and past work experience;

Proficient in Microsoft Excel, Word, Power Point and Outlook

2005 completed course in Microsoft Excel 2002 Proficient User

2005 completed course in Microsoft PowerPoint

2004 completed course in Web Content Administration Tool

2004 completed course in Microsoft Excel 2002-Level 1

2004 completed course in Microsoft Word Level 1

Completed High School focusing last 2 years on Accounting and Secretarial

courses from G.J. Penney High School, East Hartford CT 06118

Prior to working for the United States Postal Service I was employed as a

bank teller for 5 years where I also reviewed and approved applications for

loans; Tolland Bank, currently not in business. 1985-1989

Prior to my experience as a bank teller I was assistant manager of customer

service in the retail industry, company currently not in business. 1980-

1985

Prior to my experience as assistant manager, customer service, I worked for

Szabo Food Service Company that was under contract by Pratt and Whitney

Aircraft, East Hartford CT as assistant manager/bookkeeper of 3

kitchen/dinning rooms with 20 employees. 1977-1980

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