KEITH S. BATES

404-***-****

abhj48@r.postjobfree.com

* ****** ** **************

CAPABILITIES

Experienced in all aspects of software and hardware engineering programs,

including:

Design, development and support of online help, documentation and training

for both software and hardware, including the design and development of

embedded, self paced training-related multimedia presentations

Hardware and software training course design, development and presentation

(remote, self-paced and stand-up)

Internet and intranet web site design, development, administration and

maintenance

Data collection, storage and analysis system design, development,

administration and maintenance

Needs Assessments, Systems Analyses and Project Planning

SOFTWARE PACKAGE and STANDARDS EXPERIENCE

SOFTWARE APPLICATIONS SOFTWARE LANGUAGES

RoboHelp/RoboHTML (to Ver. 7) MS Windows (to VISTA), Mac OS X

(Leopard)

MS Office, FrameMaker (Ver. 9), OpenOffice (Ver. HTML, DHTML

3),

Acrobat (Ver 8.0)

TechSmith Camtasia Office 5, Adobe Captivate 3 DEVELOPMENT ENVIRONMENTS

MS Project, ClearQuest, JIRA, CVS, SVN,

SharePoint

MS FrontPage (up to 2003), Image Composer

Ulead Video Studio 6, iMovie 9.0 Diamond Cut 32

AGILE, Six Sigma, CMM, ISO 9000

WORK EXPERIENCE

TECHNICAL WRITER

Aspect Software Inc. (Call Center Software Developers) - Duluth, GA, USA

March 2010 - January 2011

Developed call center technical documentation using FrameMaker 9, VISIO and

Acrobat, including data model guides and installation, integration,

regulatory and Software Development Kit documentation.

CONTRACT TECHNICAL WRITER

John Deere Agri Services (Agricultural Software Developers) - Alpharetta,

GA, USA

October 2005 - January 2010

Created online and web-based help for several agricultural operations and

financial management applications using RoboHTML 7. Developed animated help

demonstrations to augment the online help using Captivate 3 and Camtasia

Office 5, and additional provided printed documentation, including

installation and development documentation, using

MS Office 2003 (Word, Excel and Visio) and Acrobat.

CONTRACT TECHNICAL WRITER

Bank of America (Financial Institution) - Atlanta, GA, USA

July 2004 - September 2005

Produced software development documentation to CMM3 standards, including

developer guides, specifications, procedures, brochures and presentations

using Visio, RoboHTML 5X, MS Office 2003, Flash MX, and Acrobat.

CONTRACT TECHNICAL WRITER

Nextel Communications (Telecommunications) - Norcross, GA, USA

October 2003 - July 2004

Developed online help for a Java/C++ application using RoboHTML 2002.

Created user guides, presentations, brochures, procedures, and

specifications.

TECHNICAL WRITER

Scientific Games Inc (Lottery Systems Developers) Alpharetta, GA, USA.

February 2002 - September 2003

Developed Standard Operating Procedures, specifications, online help and

hardware repair manuals.

Achievements: Designed a centralized, web-based documentation distribution

system. Developed the capability to shoot, edit and produce help/training

videos. Introduced planning documentation into documentation project

management and design.

CONTRACT TECHNICAL WRITER

October 1996 - February 2002

Lambert Consulting (Software and Web Design Service Consultants) Duluth,

GA, USA.

Developed web sites and presentations for company clients.

Northern Trust Retirement Consulting (Retirement fund managers)

Converted help files from OS/2 (.ipf) to Windows NT (.hlp).

Nordson Corporation (Automated hot and cold adhesive system manufacturers),

Alpharetta, GA, USA

Developed HTML and Acrobat-based documentation delivery tools. Converted

paper-based documentation systems to web and CD-ROM based systems using

HTML, JavaScript and FrontPage.

Panasonic (Digital PBX equipment manufacturers), Suwanee, GA, USA.

Developed HTML and Acrobat-based documentation delivery tools for the

entire line of Panasonic Digital PBX equipment. Converted paper-based

documentation systems to web and CD-ROM based systems.

Designed and developed a Campus Information Center to allow communication

between inside the company.

Developed a self-paced, web-enabled training course for hardware

familiarization.

Lucent Technologies (Fiber optic cabling manufacturers) Norcross, GA, USA.

Developed hardware description, operation, safety and procedural manuals to

ISO 9001:1994 standards.

Software Builders International (Internet software developers) Vinings, GA,

USA.

Developed online help for an Internet firewall application.

Schlumberger (Utility systems integrators)

Developed hardware and software technical manuals for a wireless utility

reading and billing system.

TECHNICAL WRITER

Health Systems Resources, Inc. (Software Developers), Atlanta, GA, USA.

August 1995 - September 1996

Developed online help for Client/Server database applications, technical

documentation, presentations and marketing.

Achievements: Developed procedures for the development and checking of

technical manuals. Trained company staff members on MS Word and RoboHelp.

Developed a corporate web site using MS FrontPage.

WORK EXPERIENCE PRIOR TO 1995 AVAILABLE ON REQUEST

EDUCATION

University of Oxford Examining Board: Eight subject passes

Royal Air Force Defence College of Aeronautical Engineering: Aircraft

Instruments and Autopilot Maintenance (US equivalent: BSc in Avionics

Maintenance Technology)

Systems Engineering: George Washington University Short Course

Systems Project Management: Association for Systems Mgmt.

Reliability Engineering and Configuration Management: Rockwell

International

Logistics Support Analysis Society of Logistics Engineers

PERSONAL DATA

Motivated self-starter with the ability to work US Citizen

without supervision

Highest security clearance held: NATO Secret Fully equipped to telecommute

(currently inactive)

1 PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE ON REQUEST

Contact this candidate