Customer Service Human Resources

Lianne Whitaker

**** ***** **** *****, **** Oaks, CA 95628 . 916-***-****

Qualifications Summary

Administrative support professional experienced working in fast-paced

environments demanding strong organizational, technical and interpersonal

skills. Highly trustworthy, ethical, and discreet; committed to superior

customer service. Confident and poised in interactions with individuals at

all levels. Detail oriented and resourceful in completing projects; able to

multi-task frequently. Capabilities include:

. Customer Service & Relations

. Computer Operations

. Accounts Payable/Receivable

. Filing and Data Archiving

. Account Collections

. Office Equipment Operation

. Telephone Reception

. General Accounting

. General Human Resources

. Payroll Processing

. Employment Department Reporting

Experience Highlights

Accounting

. Reviewed, verified and generated accounts receivable invoices.

Maintained customer account ledgers. Investigated and resolved billing

questions on accounts.

. Ensured payment for all invoices billed through collection efforts as

needed.

. Prepared, closed/reconciled the accounts payable module to the ledger

on a monthly basis.

. Prepared reports for month end closing and audit preparation.

. Ensured accuracy of invoices for outgoing/incoming shipments.

Administrative Support

. Performed administrative support functions for Executive staff;

including scheduling of appointments, secretarial support, and payroll

reporting.

. Coordinated and managed multiple priorities and projects.

. Maintained employment records and reporting requirements. Managed all

reporting to Employment Development Department, OSHA and workers comp

carrier.

Customer Service & Reception

. Ensured customer satisfaction on services provided with customers.

. Handled incoming and outgoing multiple phone lines with superior

customer satisfaction.

. Greeted customers and prospective clients. Assessed their needs and

efficiently devised a way to ensure their needs are met.

. Ensured office maintained a professional and orderly appearance

Employment Experience

Account Manager, Connection Delivery System Inc. employed from 1990 -

2011

Education

MTI Western Business College, Sacramento, CA

Office Management Certified, Dunn and Bradstreet, Sacramento, CA

Certified Workers Comp Insurance Coordinator, CalComp, Sacramento, CA

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