Customer Service Health Insurance
Resume:
JENNIFER HALPIN
Objective
I seek to obtain a challenging position within an organization that will enable me to utilize the office
management, customer service skills and knowledge that I have gained throughout my career.
Experience
2009 - 2010 Heritage Propane Florence, Kentucky
Human Resources/Benefits
Distributed, processed and maintained employee 401(k) enrollment forms
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Provided written and verbal client support for internal and external employees and customers
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Dedicated back-up for absent Benefits Specialist
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Coordinated office renovations and improvements
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Processed employee expense statements
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Served as point person for miscellaneous requests
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Maintained office supplies
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As a team member, planned, coordinated and executed monthly employee luncheons,
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gatherings and outings
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2006 – Present Halpin Tile & Construction, LLC Crittenden, Kentucky
Principal
Responsible for all administrative duties for family-owned business
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Prepare and deliver job quotes and related correspondence
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Process billing statements, accounts payable and accounts receivable
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Provide customer support
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Serve as contact for vendors
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1996 - 2006 Standard Insurance Company Cincinnati, Ohio
Field Service & Underwriting Manager
Recruited, hired and trained new employees
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Managed administrative staff of seven
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Reviewed, negotiated and resolved complex service issues escalated by staff
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Supported staff in assessing customer needs
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Directed and approved profitable risk selection, pricing and risk acceptance of new business
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cases
Administered operation of facility; including leases, expense allocations, banking, local
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vendors, furniture, equipment, systems and office relocation
Monitored office budget results
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Maintained and sought profitability, retention and growth objectives
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Performed process improvements in order to streamline workflow
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15273 CARLI COURT ~ CRITTENDEN, KENTUCKY 41030 (M) 859-***-****
1992 - 1996 Schiff, Kreidler-Shell, Inc. Cincinnati, Ohio
Sales/Marketing Specialist
Sold new individual major medical health insurance policies
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Underwrote health insurance applications
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Prepared proposals
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Managed service related issues for existing policyholders
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Sold and issues short-term major medical policies
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Marketed new and existing employer groups in the 1-250 life range
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Education and Training
Supervisory Management I Certificate Program University of Cincinnati
September, 2003
Supervisory Management II Certificate Program University of Cincinnati
June, 2004
1983 – 1988 Pennsylvania State University State College, Pennsylvania
Public Service/Political Science
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