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Customer Service Manager

Location:
Hoopeston, IL, 60942
Posted:
May 12, 2011

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Resume:

**** * *** ***** ** 217-***-****

Hoopeston, IL **942

Kristi Edwards

____________________________________

Experience

**/**-**/** ******** Travel Dallas, TX

Group Travel Agent

- Arrange travel for Dr’s attending conferences

- QC and issue all tickets

09/05 – 12/05 Travel Focus Dallas, TX

Ticketing Agent - Atlas / Polar Air

- QC and issue all tickets

- Process all voids and refunds

- Specialize in international travel

05/04 - 09/05 SeaGate Travel Los Angeles

VIP Travel Consultant - GAP

- Processed air, hotel, and limo reservations for executive travelers.

- Reconfirmed reservations 24 hours prior to travel to ensure

smooth travel.

- Ensured all calls with optimal customer service.

09/03 - 05/04 New Act Travel Los Angeles

Entertainment Travel Consultant

- Assisted VIP client with air, car, and hotel reservations.

- Self ticketed airline reservations.

- Organized travel arrangements for bands on tour.

- Specialized in international travel.

10/99 - 09/03 STA Travel San Diego, CA

Branch Manager

- Arranged air, car and hotel reservations for university students and

faculty members.

- In charge of hiring and training new agents.

- Processed ARC Report, Voids and Refunds.

- Specialized in international travel.

- Assisted in the opening of new branches.

09/98 - 10/99 Travel One Chicago, IL

Corporate Travel Consultant

- Assisted VIP clients with air, car, and hotel reservations.

- Ensured all calls with optimal level of customer service.



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