Customer Service High School
Resume:
NE, Kannapolis
NC **083
Ashanti Southerland
Objective To pursue a fast paced, demanding positions that
will utilize my skills and experience in a
structured environment.
Experience 11/2004 - 3/2010 JPMorgan Chase Newark, DE
Senior Margin Analyst
Daily reconciliation of internal records to
clearing broker statements to include - cash,
trades, commissions, positions and settlement
prices
Perform daily preliminary trade checkout
Identify and report/resolve all trade discrepancies
Identify and report all brokerage discrepancies
Preparation of cash payments and journal entries
Monitoring and timely notification of deliverable
contract information to middle offices
Production/reporting of MIS data
End of Day process
4/2003 - 11/2004 JPMorgan Chase Newark, DE
Treasury MMO Operations Settlement Specialist
Responsible for timely processing, confirmation and
settlement of Money Market products
Provided necessary cash management required daily
to support several NA locations and branches
globally
Verification and release of trade payments
accurately through Fed Wire and various currency
deadlines
Interact with counter parties, traders and middle
offices to resolve payment expectations
Provide support coverage for unit functions as
directed
5/2000 - 4/2003 Integrity Staffing/JPMorgan Newark,
DE
Processing Specialist
ACH - Automated Clearing House - investigations,
interactions with clients and representation of
accounts and returns
ARP - Account Reconciliation Program -
investigations, statements, check issues, stops
General ledger reconciliation and customer service
2/1999 - 4/2000 LockTech Inc. Wilmington, DE
Receptionist, Customer Service, Collections,
Billing and Receiving
Answered and directed incoming calls, accounts
receivable, inventory
Sought companies for past due invoices, billed
clients for orders placed
Education 1997 - 1998 Christiana High School Newark, DE
Graduated Honor Scholar
Completed business and academic courses
Interests Reading, cooking, jazz, networking
Skills ICBS, Onestop, Cyberbills, OnDemand, Websqribe,
CAS, WDC, Lotus Notes, Outlook, GCM, Genie, TECS,
Peachtree Accounting, Acrobat Reader, SMS, GLAS,
STARS, GDC, Swift messaging, Microsoft Word/Excel,
Internet and email, cashiering
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