Marcy R Thompson

***** *****- ****** **** ******, Oh 43986

***/***-****

E-mail : abhiwr@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

* Top-notch manager with more than 6 years experience in Human Resources

and Business Administration.

* Nine Years of experience as Customer Service and Services manager

* Extensive training in seminars in regards to Labor Relations and Employee

Issues.

*Outstanding integrity as a company representative

* Unique combination of expertise in Employee Relations, Workers'

Compensation, Family Medical Leave Act, and American Disabilities Act, and

Customer Satisfaction, Sales Negotiation

* Dynamic leader and team builder, consistently motivating others toward

success.

PROFESSIONAL SUMMARY

May 2005-June 23, 2009

Graphic Packaging International, Inc (formerly Smurfit-Stone ) New

Philadelphia, OH

Customer Service Manager

* Serve as a liaison between the customers and production

* Establish sell prices for the products

*Negotiate sell prices, quantities and delivery times with customers

* Coordinate and implement the production schedule.

* Investigate and facilitate corrective actions as a result of customer

complaints.

* Make business decisions for the plant in the absence of the Plant Manager

May 2003-

April 2005

Smurfit-Stone., New Philadelphia OH

Customer Service Representative

* Coordinated customer orders from the design, production and shipping of

the product

April 2000-Jan 2003

Telespectrum Worldwide Inc., Steubenville, OH, Wheeling WV, Aliquippa PA

Human Resources Manager

Served as the Human Resources Manager at the Contact Center of two hundred

employees.

* Designed and led quarterly training sessions, including Safety, Sexual

Harassment education/recognition and Progressive Discipline, FMLA, and

Employee Motivation.

*Coordinated and administered all personnel functions of payroll, benefits,

and policy implementation in compliance with all relevant laws and

regulations.

*Decreased the Workers' Compensation Claims by training the supervisory

staff on Safety and Injury Reporting.

* Established standards and consistency in regards to employment decisions

such as hiring, discipline, and termination of employment which decreased

the Unemployment Claims.

* Increased employee communication by establishing and maintaining a

monthly newsletter for the Contact Center.

1998-2000 Rescare Inc., (formerly Voca Corporation) St. Clairsville OH

Human Resources Representative

Served as the Human Resources Representative for of one hundred eighty

employees.

* Coordinated and administered all personnel functions of payroll,

benefits, and policy implementation in compliance with all relevant laws

and regulations.

* Effectively reduced the lost time the Workers' Compensation Claims.

* Provided OSHA training.

* Created and conducted management training.

1995 -1998

Smurfit-Stone., New Philadelphia OH

Customer Service Representative

* Coordinated customer orders from the design, production and shipping of

the product

1994-1995 Smurfit-Stone, New Philadelphia OH

Personnel Clerk

March 1994-June 1994

City Hospital, Bellaire OH

Human Resources Intern

EDUCATION

Ohio University Athens Ohio

Bachelor of Science in Health Service Administration

Received Outstanding Senior in Health Service Administration Award

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate