Customer Service Supervisor

Alfred G Young

**** *********** ****

Raleigh North Carolina 27604

Contact Phone: 229-***-****

Work Phone: 229-***-****

Email Address: abhiw3@r.postjobfree.com

EXPERIENCE

**/**** ** ******t ; 40 hours per Week; Material Handler; WG-6907-05; last

promoted Not Specified; temporary employee; not on a temporary promotion;

Marine Corps Logistics Base, 814 Radford Blvd; Barry Cason, 229-***-**** ;

may contact supervisor.

I am a self-starter who works independently utilizing ISO certified work

instructions to accomplish a wide range of warehousing activities, to

include, but not limited to receiving, storing, selecting and shipping

general and specialized bulk and bin materials and equipment. Safely load

and unload materials from trucks, utilizing MHE material handling equipment

such as forklifts up to 6,000 lbs capacity. Check, assemble, and process

documents, and route materials and equipment to current locations or

storage areas. Assign locations as required based on size and weight of

material to be stored consolidating as needed. Also locate, access, load

and move material for shipment and verify or prepare documents either

manually or by using automated equipment using computer terminal data bases

and bar code to read, store, track, and prepare materials documentation.

Also created and routinely update a local database for tracking assets.

This provides visibility of the assets through the receiving process.

Prepare shipping and inventory documents with required data for manual or

automated inventory systems. Process and independently complete shipping

and receiving documents to insure correctness of quantities, proper

identification of materials received, and labeling Load and unload

shipments from trucks, rail cars, and other material conveyances using

forklifts, manual and mechanized pallet jacks, side loaders, stacker

cranes, and automated guided vehicles in mechanized warehouses. Stack,

move, and arrange items on pallets and take in consideration the height,

weight, and special handling requirements. Use pallet measuring gauges and

automated devices to insure that proper height, weight, and other load and

storage requirements are met and ensure that damage in storage or in

transit is prevented. I also safely operate a 6000 lb. forklift. In

addition to operating a forklift I also complete the daily vehicle safety

checklist for safety purposes prior to use. This report is submitted to my

supervisor bi-weekly. Additionally, I have been accident and spill free

while operating MHE within the warehouse and routinely practice good safety

habits and perform good housekeeping within my area of responsibility.

Furthermore, I have embarked on a location consolidation project within the

weapons area. This has improved inventory accuracy and drastically improved

utilization of warehouse space. Additionally, quickly educated myself on

the proper handling, security measures, and care in storage of over 40,000

pieces of Controlled Cryptographic Items (CCI) located in the

Communications Security vault within Fleet Support Division. My duties

there consist of receiving the CCI material by reconciling the contents of

the shipment against the SF-153 and noting all damages, shortages and

separating the material by accountable legend code. I also place all

incoming CCI items on the receipts tracker so they can be inspected and

eventually placed on the Item Locator File (ILF). After inspection, I also

place all receipts on location and ensure all supporting documentation is

filed and forwarded to the item managers for induction into the Supply

system. We process approximately 1200 receipts per year. I also pull all

outgoing Material Release Orders verifying the quantity, serial numbers on

all shipments. Additionally, I update the packing slips on location

along with the pallet boards to reflect the current quantity. This

improves the care in storage of items maintained as well as inventory

accuracy. Furthermore, I assist the primary custodians with the inventory

of items by quantity and serial number. I also conduct location

consolidations and re-warehousing of material to maximize warehouse space.

I assist the primary custodians with the destruction of all COMSEC

material in accordance with EKMS 1B and EKMS 5A. Operates material

handling equipment capable of lifting loads weighing up to 6,000 pounds

with lifting heights up to 16- foot reach. Loads, unloads and places

supplies, material and equipment in storage, receipt, shipping and

warehouse areas. Stacks, un-stacks and move large bulk items using caution

to ensure appropriate load balance and adequate protection for fragile

items. Operates motor vehicles for the purpose of transport and delivery of

military supplies within the distribution complex.

10/2008 to 02/2009; 40 hours per Week; Line Technician; $8 per Hour; last

promoted Not Specified; permanent employee; not on a temporary promotion;

Landmark Aviation, 3905 Newton Road, Albany GA 31701; Ardie Trice, 229

4348787 ; may contact supervisor.

I was responsible for aircraft fueling. I handled and loaded luggage on and

off the aircraft. I was responsible for marshaling the aircraft. I

conducted airline security.Duites responsibilities are sell gas, oil and

other merchandise and services to customers. Communicates with aircraft

regarding airport advisories. Answers general questions regarding airport

operations,fueling,and other services provided by SMA.

09/2006 to Present ; 30 hours per Week; Package Handler ; $10 per Hour;

last promoted Not Specified; permanent employee; not on a temporary

promotion; United Parcels Service, 3900 Newton Road Albany GA 31701; Mike

Riggins, 229-***-**** ; may contact supervisor.

I worked in physically challenging and fast paced position that involved

continual lifting lowering and sliding of packages weighing 25 to 35 lbs. I

am able to abtain high security clearances. Mark and label containers,

container tags, or products, using marking tools.

Measure, weigh, and count products and materials.

Examine and inspect containers, materials, and products in order to ensure

that packing specifications are met.

Record product, packaging, and order information on specified forms and

records.

Remove completed or defective products or materials, placing them on moving

equipment such as conveyors or in specified areas such as loading docks.

Seal containers or materials, using glues, fasteners, nails, and hand

tools.

Load materials and products into package processing equipment.

Assemble, line, and pad cartons, crates, and containers, using hand tools.

Clean containers, materials, supplies, or work areas, using cleaning

solutions and hand tools.

Transport packages to customers' vehicles.

Place or pour products or materials into containers, using hand tools and

equipment, or fill containers from spouts or chutes.

Obtain, move, and sort products, materials, containers, and orders, using

hand tools.

05/2006 to 02/2008; 40 hours per Week; Warehouse and Delivery ; $6 per

Hour; last promoted Not Specified; permanent employee; not on a temporary

promotion; Farmers Furniture, 2518 Dawson Rd. Albany, Ga.; M. Lane, 229

4466601 ; may contact supervisor.

I have the ability and knowledge to function as a warehouse and delivery

specialist utilize multiple software applications and data systems to

perform daily duties. I procure parts and provide services requested by the

supervisor. I deliver and setup merchandise for customers to their

satisfaction. I write orders. I provide customer service and explain

equipment operation to customers. I maintain daily weekly inventory of

merchandise in store and identify all missing items to the store manager. I

perform monthly audits. I maintain safety practices when loading and

unloading merchandise from vehicle. I am able to walk bend stand for long

period of time, and carrying items weighing 50 pounds and with assistance

lift and carry 75 pounds.

11/2004 to 05/2006; 40 hours per Week; Forklift Operator; $10 per Hour;

last promoted Not Specified; permanent employee; not on a temporary

promotion; XLC Personnel Services, PG, 512 Liberty Expw, Albany, GA 31705;

Guy Watson, 229-***-**** ; may contact supervisor.

I have knowledge of mechanized supply program interrelation of automated

information systems. I supplied various lines with product throughout

plant. I shrink, wrapped, arranged and organized product in accordance to

data form inventory report. I reconciled contract purchase orders with

plant supervisor. I practiced safe forklift driving and attended daily

safety meetings. I maintained safety precaution when moving equipment in

and out of congested productive product teams areas. I safely transported

hazardous material to designated holding areas in close quarters and

confined areas around warehouse using a gasoline diesel powered forklift

from 4,000 pounds to 25,000 pounds capacity. I performed duties as safety

coordinator. I established and maintained effective interpersonal

relationship with team members peers, and senior management within the

plant. I used digital dexterity to input data with a keyboard daily. I

completed daily audits and inventory of plant merchandise that had priority

on the immediate report.

02/2004 to 11/2004; 40 hours per Week; Sales Associate; $8 per Hour; last

promoted Not Specified; permanent employee; not on a temporary promotion;

Walmart, 2825 Ledo Rd. Albany, GA 31721; Andrew Williams, 229-***-**** ;

may contact supervisor.

I performed customer service in the garden center by assisting customers in

locating merchandise on the sales floor. I executed a variety of messages

and announcements from main office and completed the stocking process with

the aid of designated pricing and power equipment. I confronted customers

daily, implemented store policies by greeting and thanking every customer

by name. I interacted with vendors and co workers. I verified that the

proper product was rotated by using a handheld SMART terminal device

designated for pricing. I used the computer to enter data received daily. I

verified price differences and accounted for missing items between the

register and sales floor. I assisted customers with locating merchandise on

the sales floor and took special order requests. In accordance with company

guidelines, I processed returns, organized merchandise and assigned prices

during the stocking process with the use of a forklift without normal

supervision. I maintained the forklift in safe and serviceable condition. I

performed and conducted disposal storage of all types of waste and

hazardous material to appropriate area. I practiced keeping the work area

neat and clean always.

EDUCATION

Adlai E Stevenson High School, Bronx, NY; 1983 High School Diploma

BMCC, New York NewYork; No Degree in None, 1985; 3.0 out of 3 Point GPA;

185 Semester Hours

PROFESSIONAL TRAINING

**None Specified

PROFESSIONAL LICENSES/CERTIFICATES

I have a forklift liscense up to 6000 lbs.Also liscense to drive Government

scooter. Operates material handling equipment capable of lifting loads

weighing up to 6,000 pounds with lifting heights up to 16- foot reach.

PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS

RECEIVE 8HRS AWARD LEAVE GIVEN BY THE GENERAL.

OTHER INFORMATION

U.S. MILITARY SERVICE INFORMATION

**None Specified

ADDITIONAL DATA SHEET

Alfred G Young

1. Appointment Eligibility:

None

2. Citizenship: Yes

3. Appt Preference:

Part Time

Temporary (positions lasting less than 1 year)

Term (positions lasting 1 year or more, but less than 4 years)

Shift Work

Not interested/available in any of the above types of positions -

only want permanent full time

4. Willing to Travel: 3-5 Days

5. Vet Preference: No Veterans Preference

6. Low Salary Accept: $30,000

7. Qualified Typist: Yes

8. Birth Date: **None Specified

9. Geo Preference: FL, West Palm Beach ; GA, Albany ; GA, Athens

RACE/ETHNIC STATUS: Black or African American (Blk)

SEX: Male

Contact this candidate