Myrna L. Greene

**** ******* ***** # ** ( Fairfield, California 94533 707-***-**** (

abhius@r.postjobfree.com

Objective

To work where I can use my experience to benefit the company and allow

myself to grow

Highlights of Qualifications

< Offering 10 years of successful Customer Service experience

< Take pride in doing a good job and achieving results

< Excellent telephone communication skills

< Expertise in anticipating and responding to customer needs

< Able to think independently and quickly resolve problems

< Capable of handling multiple responsibilities in a fast paced

environment

Special Skills

( Record Management ( Office Skills ( Correspondence

( Cash Handling/Cashiering

( Training ( Inventory ( Filing/Proofreading

( Typing (35wpm)

( Payment Processing ( Quality Assurance ( Scheduling

( Heavy Multiple Phones

profile of experience

Customer Service Representative

< Actively involved in resolving customer complaints ensuring excellent

customer services

< Checked to ensure that appropriate changes were made to resolve

customers' problems

< Conferred with customers by telephone or in person to provide

assistance in choosing medical insurance

< Determined charges for services requested, collect deposits or

payments, or arrange for billing

< Referred unresolved customer grievances to designated departments for

further investigation

< Contacted customers to respond to inquiries or to notify them of when

changes have been done to their insurance plans and any planned

adjustments

Office Clerk

< Answered telephones, directed calls and took messages in a

professional manner

< Trained department personnel in all aspects of job with clarity

< Instructed clients how to change insurance plans and beneficiaries

< Conferred with customers by telephone or in person to provide

assistance in choosing medical insurance

< Accurate maintained and updated customer records; Oversaw inventory

control and ordered supplies

< Instructed clients how to change insurance plans and beneficiaries

< Collected data from customers and inputted into computer

Cashier

< Received payment by cash, check, credit cards, vouchers, or automatic

debits; balanced cash drawers

< Issued receipts, refunds, credits, or change due to customers

< Greeted customers entering establishments; maintained clean and

orderly checkout areas.

< Established or identify prices of goods, services or admission, and

tabulate bills using calculators, cash registers, or optical price

scanners.

Work history

Customer Service Associate JC Penney

07/10- Open

Customer Service Representative Logisticare

11/08- 01/09

Cashier Delaware North Co.

08/08- 11/08

Customer Service Representative Convergys

9/07- 04/08

Office Clerk Kelly Services

04/04- 08/07

Customer Service Representative Prescolite, INC

03/98- 06/03

education

Diploma Received Pinole Valley High

Pinole, CA

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