Sales Customer Service

SCOTT M. CARTER

*** **** ****** **********, ** **025 801-***-**** abhita@r.postjobfree.com

SENIOR LEVEL TECHNICAL SALES SPECIALIST

Sales & Territory Development Customer Service Training & Support

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Technical Sales Management Client Relations Account Management

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Workflow Consultation Project Management Product Development

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EXECUTIVE PROFILE

Highly motivated hands-on sales professional with over 20 years of experience providing sales, post-sales

training/support, product/project management and client relationship development generating new

business opportunities and driving revenue growth within various technical industries. Previously

Nationally Registered Emergency Medical Technician II (EMT) with experience and technical expertise

in, LiDAR scanning, GPS, robotic and conventional equipment designed for the engineering and mining

industries. Strong entrepreneurial, relationship building, and communication skills as well as outstanding

problem solving and closing abilities. Adept at providing consultative sales/services, product

development, identifying customer (private and government) needs, overcoming diverse challenges, and

meeting and exceeding aggressive sales goals/targets.

SELECTED HIGHLIGHTS

Consistent record of exceeding sales quotas / goals for five consecutive years: Exceeded

increasingly aggressive annual sales targets by 33%, 17.5%, 36%, 22.7% and 50%; personally

generated more sales in the past 8 months than any prior salesman during the preceding 9 years.

Proven ability to provide sales leadership and direction: Skilled in driving revenue generation

and business development through effective consulting, sales, marketing and account management;

developed an industry-leading 24x7 national support network to responsively serve client needs,

firmly establish long-term relationships, and position company for continued market dominance.

PROFESSIONAL EXPERIENCE

INTELISUM INC., Salt Lake City, UT 2009 – 2010

Provider of services and software for specialized applications to asset managers in petrochemical gas

and plant environments worldwide.

WESTERN US SALES MANAGER / SENIOR WORKFLOW CONSULTANT

Directed all aspects of product sales and support cycles in the US, Canada, and in specified

countries including account development, maintenance and management. Managed introduction,

indoctrination, consulting, closing and client relationship development and support. Negotiated

client and dealer contracts, trained dealer sales forces in all aspects of marketing, business

development and product development and support.

Key Challenge: Helped transform Intelisum into a profitable organization.

Selected Accomplishments:

• Landed several major accounts including General Dynamics, Bath Iron Works (85% of US

Navy Force), Scandia National Labs, and Turner Construction.

• Personally generated more product sales in the past 8 months than any previous salesman over

the course of the preceding nine years

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SCOTT M. CARTER

ROBOTIC SURVEYING SOLUTIONS INC., Farmington, UT 2002 – 2009

Provider of robotic and conventional surveying equipment and software to engineering, construction,

military and government markets in the continental US and Alaska.

PRESIDENT

Managed all aspects of the business from sales and client support to accounting, operations and

P&L. Trained new clients with little to no prior knowledge on very sophisticated technical

equipment, kept ahead of the competition, performed installation and troubleshooting, and taught

proper procedures to yield desired performance results.

Key Challenge: Develop and grow a specialized technology-driven enterprise through building

and managing strategic partnerships and delivering top-tier service.

Selected Accomplishments:

• Developed an industry-wide reputation for superior service, integrity and client support

• Conducted industry round table providing necessary training and support to enhance

productivity

TOPCON AMERICA, Paramus, NJ 2001 – 2002

American subsidiary of world’s leading manufacturer of surveying, GPS and industrial instruments for

the civil engineering and construction industries.

WESTERN REGIONAL MANAGER

Directed sales support and service for 17 Western States and Western Canada working with dealers

and their sales teams teaching effective sales strategies, providing technical expertise,

troubleshooting products, and recruiting/setting up new dealers.

Selected Accomplishments:

• Successfully convinced several major dealers to switch from our competition and exclusively

promote our product line

SURVEY SOLUTIONS INC., Sacramento, CA / Olympia, WA 1989 – 2001

Independent agent marketing newly developed cutting-edge robotic surveying equipment.

PRESIDENT

Started a business after becoming one of only seven sales professionals within the US authorized to

sell and support the Geodimeter Robotic Total Station product manufactured in Sweden and

introduced as the first ‘robotic total station surveying system’ in the US.

Selected Accomplishments:

• Grew initial sales from $100,000 per year to over $1.5 million and proceeded to increase

revenues at a rate in excess of 20% year over year

• Established reputation as an "industry expert" having clients litteraly "track me down" across

the nation to do business because of outstanding customer service, knowledge and experience

434 Bing Circle Farmington, UT 84025 801-***-**** abhita@r.postjobfree.com

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