Sales Representative Technical Support
Resume:
RESUME.
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PERSONAL INFORMATION:
Name: Roberto Stanley Siciliano Pacheco.
Age: 32 years old.
Day of birth: May 10, 1982.
Civil Status: Single.
DUI #: 01067109-9.
Phone numbers: Home: 2270-8659. Cell phone: 7398-7238.
Email address: abhis4@r.postjobfree.com
COMPLETED STUDIES:
Primary: Liceo Lu s Braille, (1988 - 1991) and colegio Bautista de
San
Salvador, (1992 - 1993).
Secundary: Colegio Bautista de San Salvador, (1994 - 1996).
High school: Colegio Bautista de San Salvador (1997 - 1998).
University: Law Graduated From Evangelic University of El
Salvador in February 2007
OTHER KNOWLEDGES.
Level of English: Advanced.
Computer literate: knowledge of operating systems like Windows xp,
Windows 98, Windows 2000, Word, Excel, PowerPoint,
Knowledge about hardware, video implements, hard drives,
how to implement in the computer new devices, knowledge of
internet.
JOB EXPERIENCE.
? In Sykes El Salvador since December 26 of 2006 until July 2009.
Performing the job of agent in technical support by phone for televisions,
with the account named Sony, but before Sony I worked with Kodak, it was
about technical support for printer and the installation of the software
for the components of that printer by phone the account closed on Sykes
that s why I was transfer to Sony, and last but no least I worked on MSN
before the account was closed in Sykes, it was about internet connection
with dial up, I worked in there giving the support of technical knowledge
about this types of connections by phone.
? In stream since July 2009 to August 2012, I work like technical
support agent and sales agent in the same department of Small and Medium
business, then I became a case controller and L2 in charge of the customer
experience of the client, and try to maintain the number and metrics of all
members of the team on goal.
? In Telus International in the account of Google since July 2012 and
still working in the same place, working as a technical support agent and a
sales representative for the platform of Google For Work, being the point
of contact of all the configuration and use of the program.
PERSONAL REFERENCES.
Ligia Mart nez: 2288-7218.
Mauricio Pacheco: 2270-1138.
Alfonso Rivera: 2516-3848, cel: 7303-6910.
Karla Guadalupe Mej a: Cel: 7398-0914.
Javier Alonso: Cel: 7797- 4779.
Iris Pacheco: 2280-4513.
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