Customer Service Manager

Dana E. Stubbs

** *. ****** ******

West Chester, Pa 19380

Cell: 717-***-****

E-mail: abhirh@r.postjobfree.com

Objective:

To secure a position with your company that will utilize my talents and education to the

fullest and guide me to reach my maximum potential in the industry.

Skills and Capabilities:

• Strong interpersonal, communication and leadership skills

• Able to work effectively both as a team member and independently with little

or no supervision

• Excellent with computer software and web design including Excel, Word,

PowerPoint, Microsoft Project Management

• Experienced Managerial skills

• Upbeat and positive personality

• Exceptional patience and listening skills

Experience:

June 2010 – March 2011

Server – EtCetera Gourmet – Charleston, South Carolina

• Provided excellent patron experiences through exceptional customer service

• Handled customer inquiries, complaints and designed best-option solutions

• Assisted colleagues during rush periods to foster/promote teamwork

December 2009 – April 2010

Assistant Preschool Teacher – Baughman Nursery School – Harrisburg,

Pennsylvania

• Created daily activities for students

• Coordinated games and activities among children

• Implemented and created children’s projects from conception to completion

January 2009 – November 2009

Marketing Manager - Myrtle Beach, South Carolina - Phantom Pain

Syndrome Association

Non-profit Organization

• Created and implemented marketing plan to secure clients

• Responsible for creating fundraisers and websites to help raise awareness

March 2003 – June 2007

Assistant Manager - Da’ Pits Chicago Grill - Harrisburg, Pennsylvania

• Managed hourly employees, created schedules, processed

payroll

• Responsible for daily cash management

• Responsible for the “front house” of the restaurant –

everything but kitchen

• Wrote and implemented SOPs for all front of the house

employees

• Maintained strong clientele

Education:

May 2009 -Bachelor of Science in Business Administration with emphasis in Management

Coastal Carolina University, Conway, South Carolina

Contact this candidate