Pam Rice, PHR

***** ******** ****.

502-***-****

Louisville, KY 40228

abhiqo@r.postjobfree.com

Profile: A Human Resources professional with 10 years of experience to

include e-commerce fulfillment. Specialties encompass organization,

planning and development, project management, communications, research and

analysis, employee relations and training and development.

Professional Experience:

GSI Commerce, July 2006 - March 2011

Leading provider of e-commerce and interactive marketing services

Human Resources Manager, March 2010 - March 2011

Senior Human Resources Generalist, April 2008 - March 2010

Human Resources Generalist, July 2006 - April 2008

. Responsible for benefits and leave administration, worker's compensation,

employee relations and recruiting for customer group of up to 9 managers,

13 supervisors, 300 full time hourly associates and 500 seasonal

associates

. Led the HR department during a new client launch and successfully on-

boarded over 300 seasonal associates (200% over initial forecast) which

led to an increase of the full time work force by over 100% within

approximately 6 months

. Orchestrated the recruiting, on-boarding and training of over 3,000

seasonal associates for the 2006 - 2010 peak seasons, created an employee

referral program which significantly increased referrals and increased

employee morale, assisted in the creation of the HR Peak Task List, the

HR Applicant Database, partnered with senior management in regard to

operational staffing needs, orchestrated multiple employee relations

activities and created the orientation program

. Designed and implemented the 2009 benefits open enrollment plan to

include verbal and written communications to management and supervisors

and facilitated the PowerPoint presentation to associates across all

shifts

. Coordinated a 10 month leadership development training course for all

exempt staff

. Prepared reports and information as requested by the HR Director;

maintained and distributed weekly, monthly and quarterly reports to

senior management on budget spend, headcount, recruiting trends and

turnover to include analyzing all non-exempt and exempt level

terminations

. Assumed additional HR responsibilities while the HR Director spot was

vacant to include training the HR Generalist, providing reports and

information to senior management and the corporate office as requested

and serving as the main point of contact in regard to HR related issues

Pam Rice

Page 2

Cintas Corporation, August 2000 - December 2005

Leading provider of specialized uniforms and facility services

Plant Manager, February 2005 - December 2005

Human Resources Manager, August 2000 - February 2005

. Completed a two year Management Trainee program focusing on customer

service, production supervision and human resources management

. Established a monthly plan to include projecting costs according to

guidelines and then to maintain or reduce projected costs throughout the

year; reduced the costs spent on monthly mat orders by $5000.00

. Maintained excellent relationships with sales, service, office and

production associates to include awareness of their needs and promoted

open lines of communication

. Established and maintained ergonomically sound safety rules, practices

and procedures to ensure the safety of associates; decreased the number

of OSHA recordable incidents by 45%

. Established a staffing model that reduced overtime by 85% and eliminated

the need for temporary employees producing a $2,000 per month expense

reduction

. Identified trends and developed action plans to address retention issues;

decreased uniform sales representative turnover by over 25%; decreased

3rd shift production turnover by over 15%

. Developed and implemented recruiting plans to include communication to

current associates of available job opportunities (internal tracking

system), participating in local and university sponsored career fairs,

conducted on-campus information sessions and interviews, created

advertising for newspaper ads and internet postings

. As Safety Coordinator, chaired and conducted monthly Safety and

Improvement Committee meetings with production associates and maintained

compliance with monthly and as-needed training for all associates

Education:

. B.A. in Psychology and Sociology; Bellarmine College

. PHR received in June 2008

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