Customer Service Administrative Assistant
Resume:
Tracy O. Daire
Tracy O. Daire
Beaumont, TX 77701
abhiq3@r.postjobfree.com
Objectives
Obtain a position as an Administrative Assistant in order to utilize and maximize skills obtained
through education and work experience.
Education
December 16, 2010
Associate of Applied Science in Office Technology Administration
Lamar Institute of Technology
• Beaumont, TX
Skills
Excellent customer service skills
Excellent written and verbal communication skills
Multitasked and Organizational Skills
Microsoft Certified Application Specialist in Office Word 2007
Microsoft Certified Application Specialist in Power Point 2007
Alphabetic and Numeric Filing
Type 72 words per minute
10-Key by Touch
Shorthand
Quick Books Pro 2010
Microsoft Outlook
Microsoft Excel
Microsoft Access
Vista
Multi-line telephone
Various copiers and fax machines
Electronic and Standard Calculators
Proficient in all office procedures
Employment History
June 2010 to December 2010
Secretary/Treasurer
Lamar Institute of Technology
Student Government Association
Beaumont, TX 77705
Job Duties: Record and type Student Government Association’s monthly meeting minutes, and
distribute them electronically to the various Department Heads. Maintain the Student Activities
Calendar, complete purchase requisitions, schedule caterers, and assist with setup for events.
Make deposits and financial reports on all organizations on campus. Answer multi-line
telephone, type, file, and copy office correspondence. Assist student organizations with
questions concerning SGA By-Laws, Constitution, Parliamentary procedures, and Charters.
Assume the responsibilities of the SGA President and Vice-President in their absence.
September 2009 to May 2010
Office Assistant Federal Work Study
Lamar Institute of Technology
EMT Program
Beaumont, TX 77705
Job Duties: Type, file, and copy office correspondence. Complete weekly clinical training
statistical reports for the Program Director using Microsoft Excel. Maintain EMT student
clinical and training records and scan them into the computer for certification. Perform data
entry, answer a multi-line telephone, greet clients, and perform other duties as delegated.
December 2005 to June 2009
Customer Service Representative
West Corporation
Beaumont, TX 77703
Job Duties: Responsible for receiving and processing incoming phone calls for
dedicated clients in accordance with policies, procedures, quality standards, and
federal laws and regulations, which included: processing credit and debit card
payments, scheduling payment arrangements, referring clients to outside sources for
assistance with electrical bills, connecting and/or disconnecting new and existing
services.
May 1999 to August 2005
Juvenile Correction Officer V
Texas Youth Commission
Beaumont, TX 77705
Job Duties: Performs advanced (senior-level) work overseeing correctional staff that provide
direct care to juveniles in dorm life or while assigned to the Education Department. Conducted
shift and monthly safety and training meetings. Provide direct care of youth and was responsible
for the oversight of the daily operations while adhering to the 16-hour day schedule. Supervised
the youth’s daily activities which included security work, conducting youth programs, and
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counseling. Assisted the JCO VI with staff development, scheduling, on-the-job training and
performance evaluations for JCO staff.
August 1997 to May 1999
Data Conversion Operator
United States Post Office
Beaumont, TX 77701
Job Duties: Data entry. Responsible for typing barcodes on incoming mail for processing and
distribution, while maintaining 12,000 keystrokes per hour with speed and accuracy.
April 1993 to July 1997
Department Secretary
Physical Medicine and Rehabilitation
St. Elizabeth Hospital
Beaumont, TX 77726
Job Duties: Create media via PowerPoint, Microsoft Word, Excel, and Publisher & Adobe.
Backup switchboard operator, distribute incoming faxes, greet clients and visitors, record time
entries for employee’s payroll, manage and maintain documents for scanning, filing and data
entry. Type Peer Reviews and the physician’s dictation. Responsible for scheduling travel and
hotel accommodations and completing travel invoices for assigned physicians. Pre-certify
patients for in-patient hospital procedures and admissions. Complete purchase requisitions and
order office supplies. Complete monthly statistical reports and assist with the monthly budget
reports. Calendar management, handled various site shipments, coordinated calendars and rooms
for staff needs, and managed and coordinate training events.
March 1989 to July 1992
Operation Specialist
U.S. Navy
Norfolk, VA 23452
Job Duties: Stood duty as watch sentry aboard ship. Tracked and monitored enemy aircraft,
submarines, and ships using ANS-30 radar. Responsible for operating dead reckoning equipment
for man overboard. Plotted the ships course using navigational charts and equipment. Typed,
filed and maintained Classified, Secret, and Top Secret messages. Duty supervisor for fire watch
aboard ship. Alternate mail orderly personnel aboard ship.
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Tracy Daire References
Professional:
Tom Jones
Director of Emergency Medical Services
Lamar Institute of Technology
855 Lavaca Street
Beaumont, TX 77705
Yolanda Avery
Student Government Advisor
850 Lavaca St.
Beaumont, TX 77703
Willie Kyle Brazil
Supervisor
Texas Youth Commission
3890 FM 3514
Beaumont, TX 77705
Personal:
Melinda Davis
Lamar Institute of Technology
850 Lavaca St
Beaumont, TX 77705
Denise Babino
LVN
St. Elizabeth Hospital
2830 Calder Ave.
Beaumont, TX 77703
Steven McKinney
Supervisor
Exxon Mobil
Baytown, TX
Belinda Bush
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Dorm Secretary
Texas Youth Commission
3890 FM 3514
Beaumont, TX 77705
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