Customer Service Administrative Assistant

* ********** ** ******** **************

I am a dedicated professional who consistently gives maximum effort to any

project with excellent customer service skills both written and verbal.

Highly organized, extremely detail oriented, and motivated to do the job

right the first time. Excellent administrative assistant skills and

problem solving abilities and trouble shooting skills with strong common

sense, which possesses a high level of energy with a can and will do

attitude.

2 Technical Skills

MS Office 97, 2000 and XP; Windows 95, 98, ME, 2000, XP, Concordance Creation and

NT, Novell Environment/GroupWise, Network Environments, Administration

Creating Backups, Restores, Performing Run Updates, Trial

Software Installations, Upgrades and able to Troubleshoot Director/Editor/Opticon

Printer issues Doculex 3/Doculex 5

Extremely Proficient with Microsoft Office of Suites. Gold Mine

Creation of Templates and Styles Customization. Lotus Notes

Customization of Toolbar, Menus and Macros Track-It (Help Desk

Microsystems/PCG, Delta View and Full Authority Database)

Familiar with Publisher, WordPerfect and Lotus 1-2-3 DOCS Open

FTP, Citrix, Remote Access/Administrator and PC Anywhere (Document Management

Symantec, Blackberries, Familiar with the Internet and the System)

Intranet at the user level Adobe Acrobat (Full

Ten-Key by touch w/90% accuracy rate with the ability to Version)

type 80 NWPM QDiscovery (Conversion

Tool)

Peregrine Asset Center

(PHD) "Qualcomm Ticketing

System"

3 Professional Experience

2 Administrative Assistant and marketing support

Anametrix, Inc. Startup Business - (Layoff due to Financial Hardship)

1 San Diego, CA. 03/10 - 09/10

1 Created/Updated weekly Sales Pipeline Report, Provided Sales Team

Support, and Conference Room Prep for Meetings, Front Desk Support, and

various other duties as needed.

Database maintenance contractor

After-Hours Tech (Work from Home on-going) Independent Contractor

1 San Diego, CA. 11/06 - 03/10

1 Maintenance Pre-existing Access Databases by making it more user

friendly; as well as recreating the structure, appearance and features

for easier report generating capabilities.

4 Legal Systems Assistant\Legal Tech

Qualcomm Legal:

1 San Diego CA. (Temp Only for 1 Year, Extended an Extra Month) 11/05 -

12/06

1 Maintained and tracked litigation data, analyzed data problems and

recommended corrective action to senior legal systems staff. *Supported

senior legal systems staff, legal Analysts with data related projects

1. Hands-on Electronic data conversion and processing of paperwork

from original, converted to specified format.

2. Worked with different software tools to help manipulate data and

performed quality check to ensure accuracy.

3. Utilized Doculex5 for data manipulation and QDiscovery an In-

House OCR conversion tool, performed PDF Conversion, and CD-ROM

creation and image printing. Converted source information to

Tiffs and searchable data for in-house and outside counsels'

review.

4. Interfaced with outside vendors for imaging and database

support.

5. Created Concordance Databases Structures for new cases related

matters.

6. Updated outside counsel with conversion completion, OCR Data,

Production and Coding Overlays; reported updates regarding Case

Status with outside vendors and production status.

5 Project Manger Customized Classroom Text Book Editor Administrative

assistant

Learnsoft Technology Group:

1 San Diego CA. 02/05 - 11/05

1 As a Project manager, I was responsible for scheduling all classes and

classroom preparation, including helping with the interview process of

new Instructors.

2 Customized Classroom Text Book Editor\Creator:

7. Writing customized manuals for the classes they taught on

specific topics; Step-by-Step instructions and shortcuts to

learn required training on Microsoft Office of Suites and other

various programs.

8. Created outlines and updated the "Learnsoft" homepage of

upcoming classes and online class schedules.

6 Document Control Specialist

Duckor Spradling Metzger & Wynne:

1 San Diego CA. (5 Month Contract/ TRANSFER) Independent Contractor 10/04

- 12/04

1 Electronic Data Collections for the Discount Tire Case

9. Entered Data into Concordance Database viewed images via

Document Director/Editor

10. Organized sensitive documents, Compared and Verified accuracy of

legal documentation to be reviewed by the Attorney and Legal

Support Staff in preparation for the Trial.

. Continued working on the Discount Tire Case as a Transfer from

Wilson Petty

7 Document Control Specialist

WPKT: Wilson Petty Kosmo and Tuner:

1 San Diego CA. (5 Month Contract/TRANSFER) Independent Contractor 07/04 -

10/04

1 Entered Data into Concordance Database and Viewed Documents via Document

Director/Editor

11. Reviewed, Inputted, and Organized sensitive documentation.

12. Compared and verified accuracy of legal documentation

13. Compared various emails via Lotus Notes for Tampering and

Accuracy.

. Transferred from Wilson Petty to Duckor the Co-counsel on the

Discount Tire Case

8 Help Desk Analysis Floor Support MS Specialist Word Training

Support

Lerach Coughlin Stoia & Robbins LLP (LCS&R formally known as: Milberg

Weiss):

1 San Diego CA. (Firm Divorce/Company Downsize) 07/03 - 07/04

1 Provided training/support during the Migration from WordPerfect8 to

Microsoft Word Conversion

14. Responded to all incoming, first-level Help Desk calls.

15. Used Track-it (HelpDesk Database), to create tickets, assign to

the appropriate IT personnel or department. Tracked tickets to

completion.

16. Troubleshoot and Resolved end-users issues, blackberry issues,

(non-server related issues).

17. Provided Floor and Remote Assistance Support as needed.

(Escalated calls to next level of service as necessary and

followed up with users to ensure successful problem resolution.

18. Worked with IT department to document technical installation

procedures and maintenance manuals.

19. Provide appropriate training materials to end-users and/or

coordinate end-user training with firm trainer

20. Provided support to all firm offices as required and Multi-

Tasked other responsibilities as assigned.

21. In-addition to all of this, I created a Software/Server Room

Inventory Database

9 Microsoft WordPro Roaming Support Help Desk Analysis Word Processing

Luce, Forward, Hamilton, and Scripps, LLP:

1 San Diego CA. (6 Month Project, Extended to 9 Months) Independent

Contractor 10/02 - 07/03

1 WordPro Roaming Support for: Paralegals and Attorneys during Conversion

from WordPerfect8 to Microsoft Office of Suites (Specialized in Microsoft

Word Training in Templates, and Legal Document Formatting).

22. Converted files and provided training for entire office via

phone and/or floor support in order to help turn time sensitive

files around for court filings.

23. Provided Technical support for any Office Equipment Issue and/or

any software issues or questions

24. Provided one-on-one training/support on as needed basis

25. Also, worked as a Word Processor in the Word Processing

Department for the Last Two months of Employment due to the

completion of the Word Support Contract

10 Technical Coordinator Software Training Coordinator

Rockwell Financial Group:

1 San Diego, CA (5 Month Project) Independent Contractor 02/02 - 07/02

1 Provided training/support and certification to all employees during

computer upgrades

26. Trained, Tested and Certified (3 Branch Offices of 37+ Employees

per Branch with in a 90 days deadline) in 'All Microsoft Office

of Suites Products' for new Software Rollout

27. Created user accounts, assigned appropriate rights, and unlocked

accounts as needed

28. Created Training Manuals and Celebes's for company reference and

also Created Testing Material for new employees.

29. Liaison between the Technical Department and Branch Offices for

all Software and Technical Support.

30. Updated company 'Newsletter' monthly by independently gathering

all the necessary material to meet newsletter deadline.

11 Advertising Traffic Coordinator Administrative Services Manager

WebSideStory and Detour Interactive:

1 San Diego, CA 07/97 - 12/01

1 Supported a team of 10 advertising representatives who handled ad

placements for a total of 150 clients

31. Analyzed campaigns performance, data logs, and estimated

completion time as needed for renewal and additional ad

placement purchase

32. Created daily and weekly status reports as needed for monthly

revenue reporting.

33. Cross-Trained in all areas of the department in order to create

a procedure and process manual for all new employee and

management.

12 Work-Flow Coordinator Department Supervisor Administrative Assistant

National Bankcard Association and Electronic Processing, Inc:

1 San Diego, CA 06/94 - 07/97

1 Supervised over 10 employee's

34. Processed purchase orders for 180 sales offices; Responsible for

all equipment payments and delivery

35. Administered weekly supply orders for five departments.

36. Created training and auditing manuals, Procedures manuals for

new employees, and back up support manuals.

37. Updated status reports for four different departments for

managers meetings.

1 Certifications Education

13 [M O U S] Microsoft Office User Specialist Master Certification

N C A E C

1 San Diego, CA 2003

Outlook 2000 Microsoft Word (Expert) Access

PowerPoint Microsoft Excel (Expert)

14 Certification in Information Systems

S D U L

1 San Diego, CA 1994

Trained in all office functions, customer service; computer literacy

DOS Microsoft Word Dbase I, II, and

III

Microsoft Excel Lotus 1-2-3 WordPerfect

15 Certification in Windows [Additional Training], Night Classes

ECC

1 San Diego, CA 1994

Microsoft Excel Microsoft Word

WordPerfect Internet Search Techniques

16 High School Diploma

Horizon High School

1 Scottsdale, AZ 1990

1 References

Furnished upon Request[pic][pic]

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