Manager Service
Resume:
Charles Fassl
Hanover, MA *****
****.****@*******.***
Objective
To obtain a position as a service manager where I can continue my service and expertise within Volkswagen.
P rofile
Possesses 22 years of experience in the automotive field and 12 years experience with
Volkswagen. Completed 124 Volkwagen technical courses within 12 years. Able to
u nderstand retail, technical and product knowledge of Volkswagen and the auto indust ry.
S kills Summa ry
1. Excels in technical 4. High fix it right the 7. Proficient Volkswagen
problem solving first time ratio technical and products
2. PC Navigation 5. Detailed oriented 8. Data entry
3. Great communicator 6. Office procedures and 9. Great listener
policies
P rofessional Experience
SERVICE MANAGER
1. Mentor’s service techs and service advisors with hands on demonstrations and communication.
2. Proven ability to follow company guidelines and procedures.
3. Responsible for all fixed operations for service department.
4. Oversees all warranties and generates management reports.
5. Responsible for good customer satisfaction.
Employment H istory
Service Manager, South Shore Volkswagen
2001 Present Hanover, MA
1997 2001 Allston, MA
Service Advisor, Boston Volkswagen
1994 1997 Hyannis, MA
Service Advisor, Hyannis Honda
1991 1994 Hyannis, MA
Service Advisor, Transatlantic Motors
1989 1991 Hyannis, MA
Basic Shop Tech, Transatlantic Motors
1988 1989 Hyannis, MA
Lot Tech, Transatlantic Motors
1986 2004
Crew Chief and Door Gunner UH 1H & HU 60 Blackhawk
USA
Charles Fassl
83 Jefferson Rd.
Hanover, MA 02339
****.****@*******.***
Helicopter, United States Army National Guard, Part Time
1983 1986 USA
Private to E 5, M1 Tank Driver/Gunner,
United States Army, Full Time
Education
Liberal Arts Coursework
1986
1988 Cape Cod Community College, Hyannis, MA
Graduate of Bourn High School,
1983
Bourne, MA
Att r ibutes___________________________________________________
Recipient of Various United States Army Awards_________________________________________________
See Volkswagen Transcript for coursework __________________________________________________________
________________________________________________________________________________________
Contact this candidate