Customer Service Human Resources

Kathryn A Johnson

**** ******** ***** ****

Glen Allen, VA. 23060

Phone: 804-***-****

Email: abhimm@r.postjobfree.com

OBJECTIVE: To apply Management, Human Resources and Operational skills and knowledge to a

challenging position.

SUMMARY OF QUALIFICATIONS

• Over 15 years of Management and Human Resources experience.

• Able to manage multiple priorities; willing to take initiative; results oriented.

• Exceptional problem-solving and project management skills.

• Experienced at collaborating with management teams to drive quality programs that promote

organizational growth in support of strategic business goals.

• Εxcellent interpersonal and communication skills; able to foster good working

relationships; team player.

• Adept at implementing and administering strong, functional HR processes and policies.

EMPLOYMENT HISTORY

Operations Manager 2009-2011

AJ Wright, Richmond, VA

• Managed all operational aspects of a big box retail business; Hiring, Training, Compensation and

Benefits Administration, Human Resources, Payroll and Store Budgets, Frontend and Office

Administration including Staffing, Scheduling and Customer Service.

•Maintained the accuracy of Receiving, Transfers, Damages and Recalls.

• Reviewed operational reports and records to ensure adherence to Company policies and

procedures.

•Ensured that the physical facilities complied with safety codes and ordinances.

• Performed Operational and Safety Audits for all stores in District.

Human Resources Manager 1995-2007

Macy’s/Hecht’s Department Stores, Richmond, VA

• Oversaw all Human Resource functions for a three building, 300+ associate population; 6 Direct

Reports; Improved Turnover rate by 45%, Vacancy rate by 80%.

• Responsible for the management, coordination and administration of the company’s policies relating

to Labor & Employee Relations, HRIS (PeopleSoft), Recruiting, Hiring & Training, Compensation

& Benefits, Performance Management, Safety, Security, Governmental Compliance, and HR

Planning.

Caterer’s Assistant 1993-1996

Rhodes Catering, Lynchburg, VA

• Learned all aspects of the personalized food service industry while pursuing a Masters Degree in

Human Resources.

Store Manager 1985-1993

Linens N Things, Rockville, MD

• Performed all management functions for multiple locations, ranging from 20 to 75 employees.

• Responsible for store’s Hiring, Training, Expense and Payroll controls, Sales, Merchandising,

Inventory controls, Customer Service and HR functions.

Customer Service Representative 1984-1985

Saks Fifth Avenue, New Orleans, LA

EDUCATION

1993-1996 Masters of Administration; Human Resources, Lynchburg College

1980-1984 Bachelor of Arts; Political Science, Tulane University

REFERENCES

Furnished upon request.

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