Customer Service Sales
Resume:
Kimberly M. Gaertig
New Lenox, IL. 60451
OBJECTIVE: I would like to obtain a full time position in a growing company that will provide
challenges, stability, and have a reasonable work life balance.
EDUCATION: 04/2010 03/2011 College of DuPage Glen Ellyn, IL
* completion of EKG certificate
* 3.6 GPA
* Medical terminology, basic and advanced EKG, clinical experience at Good Samaritan Hospital
in Downers Grove, Il.
08/1999 06/2003 Lincoln Way East High School Frankfort, IL
* 2 years of Spanish, 4 years of English, 3 years of Math ( Trigonometry )
* 4 years of soccer, played Varsity all four years
EXPERIENCE:
10/2010 PRESENTLY Walmart New Lenox, IL
* Sales Associate Electronics Dept. *
* Knowledge of electronics TV, laptops, gps, video games, movies, etc.
* Credit card quotas
* Customer service skills
* Handle cash/credit transactions
* Answer customer calls
* Able to read and set displays on the sales floor
* Price changes and documenting inventory changes, Ipod audits
10/2009 1020/10 JC Penneys
*Sales Associate/Cashier*
* Customer service returns, sales, price adjustments
* Accurately pricing inventory that comes in from returns
* Credit card sales/processing
* Stock floor, pull from warehouse
* Basic cash handling
* Hired as seasonal and was given permanent position
10/08 10/09 Allstate Insurance Company
Woodridge, IL
*Senior Customer Insurance Professional*
* Call Center position handling on average 60 calls per day
* Answering/ servicing policies and/or customer concerns
* Maintaining company metrics and guidelines
* Licensed to sell Renters policies and provide leads for the sales department
* Knowledgeable about many different computer software programs such as AS400, Outlook,
Excel, Alliance, Siebel, CIS Mainframe, and basic internet research. Also Avaya phone systems.
* Ability to handle irate, difficult customers and retain business
01/08 03 /08 Concrete By Wagner
Lockport, IL
*Accounts Payable Clerk*
* Handling the bills for various accounts
* Typing proposals for the estimator to be faxed to the client for a bid
* keeping records up to date tax exempt letters, certificates of insurance, general filing, etc.
* Figuring expense reports and job costing
* Transferring business calls to appropriate personnel
* Working directly with Excel, EVA(A/P,general ledger) Outlook,and Word
02/07 11/07 FreshPoint Overton Distributors
Charlotte, NC
*Customer Service Representative*
* Data Entry
* Knowledge of AS400, Outlook, Excel spreadsheets
* Answering multi line phone system high volume of calls
* Maintaining close relationships with customers and sales to ensure quality service
* Handling customer issues in a timely manner
* Printing, filing and faxing invoices
* Some produce sales
* Responsible for opening building given set of keys
Contact this candidate