Customer Service High School
Resume:
*** *. *****: (***)
Apt. #10B, marquecialayton@y
Desoto, TX 75115 ahoo.com
Marquecia Layton
Objective To join a team oriented organization that will utilize
and challenge my professional skills that will promote
professional growth.
Professional Hard working motivated self-starter, able to work in a
Profile fast-paced, high-energy environment, great
communication skills, great customer service skills and
experience in the insurance and banking industry.
Proficient regarding computer literacy with the
competence to learn and understand new software
quickly. Knowledge of principles and practices of
basic office management and organization. Keen to
details and a commitment to accuracy and time
management.
Professional October 2010- March 2011
experience Aegis Communications
8201 Ridgepoint Irving, TX
PDP Agent
Examine customer problems and implement appropriate
corrective action to respond to customer request.
Investigate, analyze, coordinate and track complex
customer dilemas.
Make/Receive proactive calls to coordinate resolutions
of member accounts and reconcile information with
superb phone etiquette.
October 2008- September 2009
Bank of America
1950 N. Stemmons Frwy. Suite 5030
Dallas, TX 75207
ULZ Operator
Data perfection in amount key and code line completion
Balancing accounts, manipulating screen shots, DCN
Images mailing, error detection, teller/customer
adjustments, tracking & applying new bank codes, etc.
Utilizes various types of office equipment to include
intercommunications system, computer, fax and copier.
January 2008 - October 2008
Valero
1501 N. Hampton Desoto, TX 75115
Customer Service Representative
Meet deadlines and productivity/quality standards under
minimum supervision.
Monitoring customer activity, registering customers,
promoting sales, training, managing cash vault,
inbound/outbound calls, etc.
Record specific inventory related data and processes.
Qualificatio Previous customer service, data entry, balancing and
ns register skills. Excellent 10-key calculator skills and
ability to handle cash transactions. Excellent work
ethnic and able to interact with both internal and
external customers at all level.s. Superior attendance
and attention to detail (e.g., ability to balance a
cash drawer and RIC/ATM accounts). 40 wpm. Proficient
in MS Office (all). Dependable and trustworthy.
Education
2007 - 2011 Cedar Valley Community College Lancaster,
TX
Associates in General Arts
2003 - 2007 Skyline High School Dallas, TX
High School Diploma
Achievements
National Forensic League, Secretary of Debate Club, 1st
Place All American
McDonald Cashier, Manager of Poetry (Division of Debate
& Speech), Bank of America Superior Performance Award.
Spirit Team at Bank of America. Completed Computer
Application and Speech Communication course.
Volunteer
Work Kilgore Nursing Home, Skyline Blood Drive, Drama Tutor,
Holy Dimensions Ministries, CMMS Ministries, and
Stardelights.
References: Available upon request
Contact this candidate