DEBORAH.KIZZIAR

**** ** *******, **** ** Vista, CA 92081 951-***-**** abhijh@r.postjobfree.com

Objective

Outside Sales Account Manager

Skills Profile

Strong skill set in Business to Business Cold Call Sale, Lead Generation, Direct One Call

-

Sale, Account Management, and Customer Service.

A team player who is organized, self-motivated, goal oriented, professional, and who puts a

-

high value on ethics.

Employment History

Direct Sales Lead and Account Services Senior, GreatCall, Inc 11/2/2009 Present

Carlsbad, CA

Motivation and coaching of a team of 10 to 20 Agents, to achieve success in Company Key

-

Performance Indicator goals for a Call Center environment.

Advise Agents for adherence to Script, Call Flow, Professionalism, Ethics, and attachment of

-

Value Added Services for Quality Assurance purposes.

Handled reports for Management, QA Department, and Agents on a daily, weekly, and

-

monthly basis.

High success with direct inbound one call sale, maintaining a monthly conversion rate of

-

38%, and closing out with Key Performance Indicators averaging 85% to 120% each month.

One of the top 10 Agents selected to premier new the partnership with AAA.

-

Office Manager, Citiwide Roofing 5/12/2008 11/22/2008

Temecula, CA

Managed scheduling of jobs with Customers and Contractors as well as Suppliers.

-

Was on the Board of Directors, and Planning Commission, for the Company.

-

Implemented and administered all aspects of Human Resources.

-

Accounts Payable/Accounts Receivable using QuickBooks, including State and Federal

-

Payroll Taxes.

Marketing Executive, Van Dinter & Associates 2/8/2006 5/2/2008

Temecula, CA

Achieved top three spot for Sales Agents acquiring new business and revenue brought in on

-

a monthly basis for twenty-eight months standing.

Trained Agents in sales techniques, phone etiquette, lead generation, account management

-

and cold calling techniques to generate sales.

Sourced Leads by cold call methods for Outbound Call Center to be used for Commercial

-

Sales.

Acquired and Managed over 200 Domestic and International Client Accounts on a monthly

-

basis.

Developed Sales Packets and Materials for Prospective Clients.

-

-

10/10/2005 2/3/2006

Marketing Consultant, Innovative Advertising Group

Temecula, CA

Inside/Outside Multi Media Sales.

-

Lead Sourcing for print ad sales through cold calling process.

-

Business to Business Sales Presentation.

-

Customer Account Management.

-

Office Manager, JA Bradley Construction & Restoration, Inc 7/12/2004 9/30/2005

Murrieta, CA

Supervised jobs, scheduled Contractors, maintained Customer Service satisfaction, and

-

tracked jobs for historical files.

Managed Job and Contractor hours, distributed Human Resource Information and Forms,

-

handled Accounts Receivables from start to finish for Customer and Insurance Company

Jobs, and procured supplies for Office and Field use.

Promotions Coordinator, Pala Casino Resort & Spa 9/4/2003 7/9/2004

Deborah Kizziar Resume

Pala, CA

Proposed and initiated Promotions to brand the Casino.

-

Designed and executed Special Events created for “VIP” Clientele.

-

Provided tours of Facilities.

-

Residential Cleaning Owner/Operator, Dust Busters 2/5/2001 9/1/2003

Murrieta, CA

Developed and Implemented a Residential Cleaning Business.

-

Solely responsible for new business acquisition and sales negotiations.

-

Primary contact for all marketing and sales efforts.

-

Managed, trained and developed a core group of Employees.

-

EDUCATION

Business Administration, Mt. San Jacinto Community College, 3.57 GPA

-

Computer Software Knowledge

ShoreTel, ShoreWare, CostGuard, Oaisys, QuickBooks, Excel, Access, MS Word, MS

-

Office, MS Outlook, MS Publisher, FileMaker Pro, HTML, PowerPoint, Daylight, Meeting

Matrix, CDS, Complete Promo, Dashboard, Room Viewer, Micros, UPS On-line Shipping,

Xactimate, TeleMagic, Collect and MS Windows.

-

Deborah Kizziar Resume

Deborah Kizziar Resume

Contact this candidate