E xperienced Customer Service Manager

SeAera M Ross

*** ******* **.

P ittsburgh, PA, 15207

Call: 412-***-****

abhij5@r.postjobfree.com

Objective:

P rofessional customer service position w ith an opportunity to enhance relationships with customers while

i ncreasing sales and profits.

E ducation:

General Education: L angley High School 2002-2006.

Work Experience:

RediMann Maintenance/ RossCoff Contracting. August 2004- January2011

Customer Service Manager

Effective oral and wri t ten communication skills.

Managed 28 employees after 1 year as an employee.

Proven ability to meet and exceed sales goals.

Vast experience in data entry.

Wrote proposals, filled, copied, and faxed company and customer documents.

Polite and articulate when handling clients.

Trained employees on customer service etiquette and the proper business protocol.

Managed customer accounts, questions, billing, and all other injuries.

Named top in sales and retention strategies.

Managed all current and new sales promotions.

Handled inbound and outbound sales, billing, merchant, and partner calls.

Ensured that the customers received high standard services.

Strong interpersonal, communication, organization and follow –through skills.

Adapted expertise with the changing environment.

Supervised the selecting process and make new service associates.

Shared all the information with top officials that impacted the work.

Ar ranged weekly staff meeting to discuss work goals and plans.

Explained and assigned routine work tasks to the staffers.

Created a rapport to foster a healthy working climate.

Helped the employees develop skills to their fullest potential.

Extensive knowledge of computer and software.

Comments:

2006-2009: Volunteered at senior citizen homes’ assisting daily home care and recreation activates.

Contact this candidate