Customer Service Manager

QUALIFICATIONS

. Experience with customer service, employee supervision,

data entry, extensive phone and PC usage, legal

documents, researching and resolving curative matters,

independent projects, Medicaid filing, purchasing and

order processing, trouble shooting, money handling,

filing, mail sorting and various office equipment

. Specific skills include typing 65 wpm, 10-key, Windows

NT,VAX, Synergy imaging system, iTCCS, LINQ, Novell

Groupwise 8, Microsoft Works, Microsoft Word, Microsoft

Excel, Microsoft Outlook Express, AS400, Encore

WORK HISTORY

Leander ISD-Vista Ridge High School---Attendance Secretary

. Customer service to parents, students, teachers and

staff via phone, email and fax, Post, sort and file a

variety of notes for absences, inform administrators of

Daily % numbers, process TEA forms, Sub-campus reports,

post sub-rosters, complete our Hours Owed process weekly

and mail Campus Warning Letters, issue student referrals

when necessary to Asst Principals for disciplinary

action, attend RAPP meetings every 6 weeks, balance

books every 6 weeks, notify teachers to post attendance,

coordinate and print exemptions for fall and spring

semester, issue lockers, issue Tardy referrals,

coordinate all First Day packets and procedures,

maintain record retention, assist teachers with

login/password for txGradebook, run misc reports as

requested by APs, maintain a high quality group of

volunteers, generate students attendance for AP's and

probation officers, set up and record all ParentLink

calls to students/parents, train student aids, meet with

appeals committee for student hours appeals received,

create/order applicable office forms, cover nurse clinic

when assigned

. Employment from 8-4-08 to Present

. Location: 200 S Vista Ridge Blvld Cedar Park, Texas

78613

. Annual Salary $27,589

. Phone 512-***-**** Principals Secretary Becky Smith

Leander ISD Administration---SEMS/Medicaid Claims Secretary

. Organize, maintain and coordinate filing of Medicaid,

submit special education student data into ESC system,

run special education reports monthly. Receive, sort

and file student special education records, prepare

PEIMS/Dec 1st reports and receive/screen telephone calls

as backup to main operator

. Employment from 10-11-07 to 8-1-08

. Location: 204 W South Street Leander, Texas 78641

. Annual Salary starting $25,500

. Phone 512-***-**** Supervisor Kendra Schaffer

Sterling Trust Company---IRA Client Services Associate

. Customer Service by providing information pertaining to

IRA account questions, Sterling Trust procedures and IRS

technical regulations, handling general IRA marketing-

related questions from potential clients and their

representatives, staying updated of legislation and

regulatory changes that affects IRAs, resolving problem

resolution matters, processing real estate investments

and coordinating closing with title company/attorney,

processing investment instructions (ie. exchanges,

redemptions, distributions with proper IRS coding,

purchases and misc correspondence) reviewing and

establishing private equity/debt investments, obtaining

current fair market values for private investments,

addressing clients/representatives complaints, Form

5498/1099 corrections, prioritize workflow and meeting

deadlines

. Employment from 11-29-04 to 05-29-07

. Location: 7901 Fish Pond Road Waco, Texas 76710

. Annual Salary starting $ 24,960 ending $ 27,580

. Phone 254-***-**** Assistant Vice President Anthony Carl

. Reason for leaving-Moved to Austin

Leadership Management International, Inc Customer

Service/Order Processing

. Customer Service in an independent working environment,

data entry, creating preliminary invoices for order

requests, order processing, processing payments to

accounts (wire-transfers, credit cards and checks),

inventory control, monthly statements, preparing

shipping documents for orders, collecting past due

payments, processing sales analysis and monthly revenue

reports, preparing and submitting material and bid

requests for product development purposes, providing

collating samples and artwork for printing purposes,

issuing purchase orders for existing and new inventory,

issuing monthly OPEN purchase orders, order, spell check

and pack awards for annual conference, coordinate

shipping and packing for our annual conference, monthly

inventory maintenance, annual physical end of year

inventory counting and processing, processing inventory

adjustments and disposals, providing daily cash

verification reports and copies of inventory receipts to

accounting, keeping an updated price list, meeting

deadlines and filing

. Employment from 01-21-02 to 11-26-04

. Location: 4567 Lakeshore Drive Waco, Texas 76710

. Annual Salary starting $ 22,200 ending $ 26,400

. Phone 776-7551 President Randy Slechta and Exec

Assistant Debbie McMinn

. Reason for leaving-Better benefits package and

advancement opportunity

Home Abstract and Title Company---Escrow Assistant

. Customer Service, data entry, direct contact with

lenders, realtors and customers, preparing loan

packages, receipting and issuing checks, recording legal

documents, handling multiple tasks, resolving curative

matters, customer relations, ability to work in a high

stress environment, knowledge of closing instructions,

preparing settlement statements, sending mail-out

closing loan documents and payoffs, and handling a

variety of requests from my closer

. Employment from 10-09-00 to 01-18-02

. Location: 1508 N Valley Mills Drive Waco, Texas 76710

. Annual Salary starting $ 18,000 ending $ 20,400

. Phone 751-9220 Manager Lori Roller and Closer Tynia

Sparks

. Reason for leaving--Better advancement opportunity

Texas Farm Bureau---Policy Services Analyst

. New business data entry, premium payments, various mail

processing and mail sorting

. Employment from 02-01-00 to 10-06-00

. Location: 7420 Fish Pond Road Waco, Texas 76710

. Hourly wage starting $8.00 ending $8.37

. Phone 772-3030 Manager Maggie Krueger

. Reason for leaving--Better environment and better

advancement opportunity

American Income Life Insurance---Customer Service

Representative

. Customer Service, handling 50-70 customer calls daily,

various mail processing, updating/changing customer

accounts, email, mail sorting, premium payments,

reinsurance, government allotment and training employees

. Employment from 10-03-96 to 01-21-00

. Location: 1200 Wooded Acres Drive Waco, Texas 76710

. Hourly wage starting $6.33 ending $8.15

. Phone 751-8600 Manager Cindy Norcross

. Reason for leaving--Better advancement opportunity

EDUCATION

Diploma with Robinson High School in 1994

Land Title School of Texas Certificate of Completion in 2001

Leonard-Hawes Real Estate School-30 hours of Finance &

Mortgage Origination including Ethics 2005

REFERENCES

Available upon request

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