Project Manager Customer Service
Resume:
Mary-Frances d’Aoust
Farmington Hills, MI 48334
abhig1@r.postjobfree.com
PROJECT MANAGEMENT -- NEW PROJECT DEVELOPMENT -- PROJECT DESIGN USING
POWERPOINT & INDESIGN -- GRAPHICS, CHARTS, GRAPHS, SPREADSHEETS – DATA ANALYST
SUMMARY
Accomplished DOCUMENT SPECIALIST with excellent presentation and written, verbal communication skills
• Project management expertise, along with a keen public relations/market research/analysis background
• Excellent knowledge of marketing and presentation software
• Stays focused in stressful situations and can be counted on when the going gets tough
• Strong organizational skills, detail-oriented, with the ability to handle multiply priorities
• Highly skilled in client consultation and project management, with strong ability to 'see the big picture
• Colleagues would tell you I’m a team player who maintains a positive attitude and outlook
• High energy and quick learning style with the ability size up problems rapidly and to hit the ground running
• Extensive Internet and research skills
SOFTWARE AND COMMUNICATION SKILLS
PowerPoint Access Project Management
Microsoft Office 2003/2007/2010 Oracle Lotus Notes, GroupWise, Outlook
Microsoft Project Excel Proofreading
PeopleSoft InDesign, FrontPage Editing
SharePoint Photoshop Composition
Visio Graphics, Charts, Graphs
Demonstrated analytical and conceptual skills. Excellent oral and written skills. Strong project management skills. Matrix
management skills including communications, negotiation, and follow-up. Highly developed planning, organizational and
prioritizing skills. Excellent multi-tasking, strong problem resolution abilities and attention to detail skills that allow me to
prioritize my workload to meet both internal and external customer deadlines.
EDUCATION
Detroit Institute of Commerce
Computer Technology
New York University
Liberal Arts and Fine Arts
Walsh College/Accountancy and Business Administration
Various Computer Software courses
EXPERIENCE
Executive Medical Informatics Administrative Assistant
Blue Cross Blue Shield of Michigan
November 2005 – June – 2009
Medical Informatics
Responsibilities included, scheduling, meeting facilitation, expense reports, travel coordination, presentations, and other ad hoc
assignments. Worked well under extreme pressure and deadlines. Took the initiative to determine what needed to be done and
presented solutions. Worked with databases, analyzing and formatting data to create reports and presentations. Created learning
manuals, CDs, presentations, and other documentation for Customer Service Training Department.
• Calendar management and meetings organization
• Filing, typing, expense reports and correspondences
1 P age
• Collected, researched and prepared documents
• Produced computer graphics such as illustrations, newsletters, brochures, PowerPoint presentation, etc.
• Conducted internet research
• Buyer for department
• Prepared a variety of administrative, management, and human resources reports, including requests for travel, expense
reports, employee reviews, attendance tracking, vacation scheduling, and the tracking of performance objectives.
• Represented the office in dealing with officials both within and outside the department, providing liaison responsibilities and
coordination in any and all areas.
• In coordination with the management staff, drafted correspondences or other documents on a variety of topics.
• Reviewed correspondences prepared for the Director’s signature to ensure that responses were consistent with Blue Cross
Blue Shield’s (BCBS) philosophy. Gathered, analyzed, and presented information for use by higher level officials in
explaining and clarifying the BCBS program activities and policies.
• Worked on planning. Looked at different ways of organizing certain office tasks and recommend changes
• Project manager and assistant in keeping track of funds spent and produced monthly budget reports
• Work with the accounting department regarding errors in paychecks and withholding taxes
• Arranged for the maintenance and repair of equipment and negotiate prices with office supply vendors
• Highly organized and able to work independently
D
• I have the computer skills to deal with budgets, word processing, and desktop publishing. Excellent writing and
analytical skills
SPECIALIST
OCUMENT
January 2004 – August 2004
Ernst and Young
Creative Services Group - Responsibilities
•
• Created complex documents from rough drafts and consultations with clients, including high-level PowerPoint presentations
• Evaluated and edited written documents for clarity, syntax, and consistency in formatting, grammar, spelling, and
punctuation
• Created and designed media covers, booklets, presentations, etc., Used various graphic design programs, (Illustrator,
InDesign, Adobe, Quark).
• Compiled, integrated and published documents with state-of-the-art word processing, electronic publishing and document
management systems in the Ernst & Young (E&Y) environment
• Performed technical quality control (electronic functionality, adherence to internal and external document standards) of
documents
• Interacted with E&Y partners and other personnel (Principals, Clients, and Project Team Representatives) in the preparation,
quality control, and publishing of financial study reports and regulatory documents
• Conducted document issue resolution with both internal and external customers and collaborators
• Maintained basic knowledge of current electronic publishing standards, regulatory guidelines and legal requirements
• Responsible for troubleshooting technical issues in text, graphic files, production, and printing
• Served as Creative Services Group (CSG) project manager; communicated and negotiated project deadlines; scoped and
estimated as necessary
• Provided expertise to team members and customers regarding the use of master pages, style sheets, and firm-standard
formatting in word processing functions
• Effectively participated as a team player in planning, scheduling, and production
• Worked with outside vendors, when needed, to ensure projects are completed in a timely fashion.
• Coached others in firm-standard formatting and Ernst & Young signature
• Utilized the CSG.com database to ensure all time and materials were billed correctly, project instructions and client
interactions were fully documented
• Created timelines and cost estimates for client approval
7/2001 - January 2004
Today's Temporary Agency
~ Clients included ~
2 P age
AON Donor Advertising - Plante and Moran - Insite Commercial Group - Gale and Rice - RL Polk - City of Detroit
Listed below are the job responsibilities for the above referenced clients –
• Invoicing and billing transmittals. Tracked pending contracts for client services. Handled domestic travel.
• Desktop Publishing - Problem solved word processing and publishing functional issues (templates style sheets, file sharing,
etc.) Graphic layout and editing
• Various document composition. Database management
• Wrote press releases and followed up on all press releases to outside media
• Provided word-processing support for marketing effort including proposals, newsletters, ads, brochures, promotional pieces
and bios
• PowerPoint presentations - creating media kits compiling marketing information. Binding and duplication of reports and
booklets. MAC graphics and layout tape dubbing
Marketing/Research Coordinator
11/1999 - 6/2001
Phoenix Group
Farmington Hills, Michigan
• Coordinator to Marketing/Research Department--specializing in PowerPoint presentations.
• Graphic setup and layout for Ford, GM and Chrysler; questionnaire designer
• Composed various documents, i.e. proposals, quote letters, scripts, surveys.
• Created and developed department newsletter; created and designed Marketing packages, brochures, press releases, etc.
• Interviewed, screened, and followed up with various vendors and suppliers for quality, cost, and timeliness of product
delivery. Served as a communication and marketing resource for Divisional staff.
• Developed and maintained information, statistics and records pertaining to marketing efforts.
• Prepared and developed marketing activities such as publications, mail campaigns, research, and promotional packets.
• *Provided training for CSRs. Training included processes, practices, procedures and implementations as well as data and
service updates.
• Buyer for Creative, Research and Marketing departments, using computerized accounting system.
• Generated various reports (i.e., time reports, project status reports, budget reports, etc.).
Executive Communication Assistant (Contract Employee)
1/1997 -1/1999
Blue Cross Blue Shield of Michigan
Detroit, Michigan
• Created PowerPoint presentations; designed brochures and various other creative endeavors.
• Set up conferences and meetings.
• Maintained media databases and VIP guest lists.
• Booked travel, international and local.
• Ensured budget sheets were updated monthly.
• Supported the communications team on all aspects of its external communications work e.g. media relations, sponsorship,
corporate hospitality, product placement and PR events, including tasks such as database management, mail outs, mail
merge, handling internal and external queries etc.
• Assisted the communications team on projects/activities undertaken to support the internal communications program:
including internal print and publication, logistics and PowerPoint work for staff presentations.
• Helped manage weekly communications reports for the team.
Asset Development Coordinator
5/1992 - 8/1996
Gannett Outdoor of Michigan
Detroit, Michigan
• Created PowerPoint presentations.
• Co-editor and creative director of company newsletter
• Created and managed lease files and political database - maintaining strictest confidentiality.
• Designed and developed Media Wall.
3 P age
• Excelled in identifying problems and creating solutions.
• Worked with Director of Government Affairs, VP, Public Affairs Director, Lease Mgr., Community Relations Mgr.
• Maintained appropriate documentation and records of activities, including intake and demographic data collection.
• Responsible for the accuracy and timely submittal of required reports
• Input and maintained updated leasing information for our database system
• Reviewed essays written by students for our grant program.
• Organized company banquets, meetings, teambuilding endeavors, etc.
Executive Media Assistant
10/1988 - 5/1992
J. Walter Thompson
Detroit, Michigan
• Personal Assistant to Senior VP Media Director -- typed reports, proposals, charts, various departmental documents, major
accounts - Ford, Goodyear, Chevy, GM
• Liaised with creative agencies and media suppliers to ensure adverts were supplied correctly and on time
• Created Media Kits; Produced Presentations; Generated Spreadsheets; Developed Databases
• Used computer systems to provide material instructions to the media
• Helped team to prepare for meetings and presentations
• Reconciled media insertion orders and invoices
• Set up files and organizational charts
• Updated salary changes along with other personnel functions
• Worked directly with the media 360 planner/buyers who buy media space on behalf of clients
• Liaised with sales and production teams at media establishments
• Liaised with creative agencies
• Some contact with clients (Ford, GM, etc.)
4 P age
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