Human Resource Resources
Resume:
Yonda Snyder, SPHR
812-***-****/812-***-**** abhif3@r.postjobfree.com
**** ******* ******* ****, ***********, IN 47403
Human Resource professional with 16 years of management, and leadership
experience, which includes 7 years of dedicated human resource experience.
Proven track record in streamlining HR processes, driving organizational
change and creating a positive workplace environment.
KEY SKILLS
? Strategic ? Performance Management ? Training and Coaching
Management ? Employee Relations ? Policy and Procedure
? Employment Law ? Recruiting/Interviewing/Se ? Reporting and Analysis
? Employee Benefit lection
Plans
CAREER HIGHLIGHTS
CARDON & ASSOCIATES (07/2008 - current)
Director of Human Resources
As a member of the executive management team, provide strategic leadership
and insight and lead the human resources operations in a 2000-person senior
services company with 17 locations throughout Indiana. Through strong
human resource leadership, enabled company to save approx $300,000 a year
by reducing employee turnover 12%.
. Established partnerships with management and facility-level staff
through the development and execution of a Service Level Agreement,
establishing clear roles and responsibilities for stakeholders and
driving increased requirements for human resource professionals
throughout the organization;
. Implemented reporting systems for key human resource metrics, allowing
company to target key opportunities and measure results of
improvement initiatives based on empirical data;
. Reduced total turnover throughout Company from 79% to 66% over two
years through: creation of training program in positive supervision,
focusing on active communication, coaching, and employee recognition
skills; introduction of consistent, high-quality training program for
new employees through implementation of Silverchair E-Learning system
(This resulted also in reduction in deficiencies in state survey
process for failure to provide regulatory-required training.); and
improved quality of new hires by instigating more rigorous and
behaviorally-based hiring process and training of all hiring managers
in appropriate hiring practices.
. Reduced overtime expenses by approx. $100,000 and aligned
organizational structure more effectively through execution of
analysis and reclassification of 60 positions.
. Re-envisioned the Company's employee benefit strategy; conducted
search process for strategic broker and TPA partners for 2011
benefits. This relationship resulted in our ability to announce
increased benefits eligibility within the Company, while also reducing
premium costs to employees, up to 50%, with no increased cost to our
self-funded plan.
INDIANA STATE PERSONNEL DEPARTMENT (01/2004-07/2008)
Human Resource Director (EXBB) - Department of Child Services - (06/2006 -
07/2008)
Embedded in the Department of Child Services through SPD's centralization
initiative to provide strategic management and best practice human resource
guidance to support rapid growth and cultural transformation of a new state
agency. Provided human resource strategies to recruit and hire approx 2000
people in two years, while also developing and implementing necessary human
resource infrastructure.
. Achieved governor's mandate to double the size of caseworker staff and
meet statutory caseload requirements through development and execution
of recruiting and hiring strategies throughout the state in order to
hire 30-75 people per month.
. Developed behaviorally-anchored and standardized interview tool to
improve quality and consistency of new hires. Put into operation an
innovative application screening and routing process to leverage
PeopleSoft technology and streamline the hiring of caseworkers.
. Facilitated overall agency growth by providing organizational design
leadership and support to senior management and executive personnel.
. Achieved personal performance evaluation of Exceeds Expectations from
the State Personnel Director. Managed the agency's initial execution
of the State's new performance management process.
. Presented on strategic human resource/staff development partnerships
at the 2008 Scaling the Summit Conference, in Denver, CO, in
collaboration with the DCS Staff Development Director;
. Participated on the Workforce Subcommittee on the Positioning Public
Child Welfare Initiative, sponsored by the National Association of
Public Child Welfare Administrators. Project resulted in the 2009
publication of an online document designed to aid child welfare
executives with ensuring workforce management activities align with
agency objectives and promote positive outcomes for client
populations.
Employee/Labor Relations Specialist (Program Director 1 and 2)
Consulted with agency management and HR personnel on labor and employee
relations issues. Applied state policies and employment law to support
agencies in resolving labor union grievances and employee merit complaints,
including direct grievance negotiations with the unions. Facilitated all
aspects of the State's revision to Performance Management process that
allowed implementation of performance-based pay increases for all State
employees, beginning in 2007.
PETSMART, Bloomington, IN (07/1999 - 10/2003)
Manager
Managed daily sales and operations for a $2.5 million pet supply specialty
supply store. Responsible for growth and profitability, inventory control,
and customer satisfaction. Led associates in achieving consistent mystery
shop scores of 100% for three months in a row.
AJF, Inc. d/b/a MCDONALD'S, Indianapolis, IN (February 1993 - July 1999)
Store Manager
Managed all phases of daily store operations in a quick-service restaurant
that exceeded $1.5 million in sales.
. Selected, trained and directed the activities of 60 crew members and
managers.
. Calculated and managed monthly operations budget and analyzed P&L to
ensure profitability.
. Raised performance of store from below a "C" grade to an "A" grade.
. Successfully implemented complete production system overhaul in two
restaurants concurrently.
. Established a new Trainer position within the franchise organization
and developed a training program to support that position.
EDUCATION, CERTIFICATIONS, & PROFESSIONAL MEMBERSHIPS
Indiana University, B.S., General Studies (Human Resources and Public
Management minors)
HR Certification Institute, Senior Professional in Human Resources
Certification (May 2006)
Member, Society for Human Resource Management (SHRM)
Member, South Central Indiana Human Resource Association
REFERENCES
Mr. Daniel Hackler Ms. Debra Minott
Director Vice President & Associate General
Indiana State Personnel Department Counsel
402 W. Washington, Suite W161 Hill-Rom, Inc.
Indianapolis, IN 46201 1069 State Route 46 East
317-***-**** Batesville, IN 47006
abhif3@r.postjobfree.com 812-***-****
abhif3@r.postjobfree.com
Mr. Bruce Baxter Judge James Payne
Director, Employee Relations Director
Indiana State Personnel Department Indiana Department of Child Services
402 W. Washington, Suite W161 302 W. Washington, Suite E306
Indianapolis, IN 46201 Indianapolis, IN 46201
abhif3@r.postjobfree.com
Mr. Chuck Moore Mr. Andy Francis
Owner/Operator Owner/Operator (retired)
McDonald's AJF, Inc. d/b/a McDonald's
3021 Southeastern Ave. Contact info upon request
Indianapolis, IN 46203
Contact this candidate