Daniel B. Cowan

**** ******** ***** ***** *****, OH 45034

H:513-***-**** C: 513-***-****

abhidb@r.postjobfree.com

Summary

An award winning, results-oriented Operations Manager with extensive

experience in large-scale distribution, mail, print, imaging, and

performance management. A proven ability to ensure high-quality services

and products and to consistently exceed goals for production quality,

efficiency, and unit cost. An innovative director of process improvement

identification, implementation, and issue resolution.

Professional Experience

Sourcelink, Miamisburg, Ohio

Production Manager 2010-Current

. Managing production units including continuous and cut-sheet digital

print, high speed and swing arm insertion, verification and postal loads.

. Ensuring client satisfaction through coordination with Customer Service

Representatives.

. Interaction with Data Services on testing, quality and process

improvement.

Western & Southern Financial Group, Cincinnati, Ohio

Corporate Print and Mail Manager 2007-2010

. Successfully managed budget of over $8 million.

. Ensured client satisfaction through coordination with Document Managers.

. Key member of Process Improvement Committee designed to identify and

resolve production and quality related issues.

. Nominated for Department of the Year 2009.

. Added automated inserting and office mail production in December 2007.

. Replaced aging inserting equipment in 15 months increasing operator

efficiency and functionality.

. Added 2D barcode technology in addition to already available 3 of 9

barcodes.

. Cut overall cost of postage by $250,000 annually through effective cost

containment procedures.

. Replaced leased digital production printers with a large digital press

including booklet maker.

. Added web to print for straight through processing of items previously

utilizing print to shelf.

Western & Southern Financial Group, Cincinnati, Ohio

Print Manager, Public Relations and Corporate Communications 2005-2007

. Managed offset and digital print operation for the Financial Group.

. Increased impressions 30% and increased jobs 70% without adding staff.

. Successfully managed integration of color digital equipment and added

colored transactional printing.

. Increased volume, resulting in a $500,000 savings through decreased

outsourcing.

. 2007 Winner of In-plant Printing and Mailing Association Management

Award.

. Evaluated and rewrote performance goals aligning with SMART concepts.

Fidelity Investments, Covington, Kentucky

Senior Manager, Capacity Planning 2005

. Managed scheduling group for min/max and MRP planned items for literature

fulfillment and print operations.

. Planned for multipart kits, both make to stock and immediate fulfillment

using cutsheet print, bindery operations including folding and saddle

stitch, hand fulfillment, and rework.

. Coordinated over 500 make to stock and 5000 custom skews.

. Utilized ERP (Oracle) database.

. Relationship Manager to Customized Mail Solutions group.

Provident Bank, Cincinnati, Ohio

Assistant VP, Operations Services 2003-2005

. Record Retention Manager for over 70,000 boxes. Responsible for

integration of multiple facilities into one storage agent.

. Worked with 3rd party courier vendor to clean up billing. Reduced

billing costs by 6%.

. Established imaging group goals for pages, indexing and exceptions

resulting in 100% increase in output.

Assistant VP, Print Services and Statement Processing 2001-2003

. Implemented color printer/bindery equipment in Print Services with

savings of over $318,000.

. Coordinated move of Print and Statement operations to new facility.

. Reacquired additional black and white print volumes that were previously

outsourced resulting in savings of over $330,000.

Supervisor III, Operations Officer 1999-2001

. Established detailed reports to analyze business results of multiple

responsibilities.

. Improved operating efficiencies and reduced cycle times while expanding

department.

. Managed implementation of previously non-operational equipment resulting

in postal savings of $1.6 million.

Other Experience

Warren County United Way, Lebanon, Ohio

Member Allocation Committee, 2010

Ralph J. Stolle Countryside YMCA, Lebanon, Ohio

Referee, 2002-Present

Roadway Express, Fort Worth & Irving, Texas

Terminal Operations Manager, 1989-1999

Enterprise Rent-A-Car, DFW Airport, Irving, Texas

Rental Representative, 1993-1999

Education

University of Texas at Arlington

Bachelor of Arts in History

Certifications

Certified Mail Manager (IPMA)

Certified Graphic Communication Manager (IPMA)

Certified Mail and Distribution Systems Manager (MSMA)

Executive Mail Center Manager (USPS)

Mailpiece Quality Control Specialist (USPS)

Six Sigma Yellow Belt

Professional Affiliations

Former Executive Board Member for Cincinnati Postal Customer Council

International Print Management Association

Mail System Management Association

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