804-***-****•abhica@r.postjobfree.com

Tasha N. Johnson

**** **** ******** *******, ********, VA 23227•804-***-****•abhica@r.postjobfree.com

Tasha N. Johnson

Profile

More than 10 years’ successful experience in customer service and support with recognized strengths in

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account maintenance, problem-solving and trouble-shooting, production-service staff support, and

planning/implementing proactive procedures and systems to avoid problems in the first place.

1. Possess advance computer skills.

2. Excellent working knowledge using both IBM and Mac systems; Lotus 1 2 3, Microsoft Excel,

WordPerfect, Microsoft Word.

3. Ability to train, motivate, and supervise customer service employees in a production/service industry.

Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and

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maintain/update accurate inventories. Met or surpassed Fannie Mae incentive goals six out months out of the

eight months in management

1. Restructured the Bankruptcy process for Loss Mitigation

4. Provided paralegal support for bankruptcy legal matters

Experience

2009 – 2010

SunTrust Mortgage Richmond, VA

Team Lead

1. Managed Fannie Mae Loss Mitigation Negotiators

2. Provided coaching and training for staff on new products

3. Interfaced with bankruptcy counsel regarding questions about modifications and trustee approval

4. Supervised task forces convened to respond to elevated business needs

5. Approved leave, initiated disciplinary action, and monitored productivity

2008 - 2009

VACO Richmond Richmond, VA

Litigation Paralegal

1. Provided executive litigation paralegal support for senior attorneys for bankruptcy law firm

2. Foreclosure processor for Fidelity foreclosures

3. Executed foreclosure documents, set sales, recorded Substitution of Trustees, and monitored all presale

actions

4. Created correspondence to attorneys and Commissioner of Accounts

5. Researched and assembled information for cases in preparation for hearings and trials

6. Typed legal documents such as Orders to Interplead and Orders of Publication

2008

Harris Miller Miller & Hanson (HMMH) Burlington, MA

Contracts/Project Administrator

6. Contracts/project management for HMMH

7. Reviewed new contracts and amendments for compliance and accuracy

8. Set up and processed new contracts, amendments, projects, and task orders

9. Maintained budget changes for the duration of projects as they were incrementally funded by the

government

10. Requested appropriate certificates of insurance t provide compliance for projects for which HMMH

was providing services

804-***-****•abhica@r.postjobfree.com

Tasha N. Johnson

2007 - 2008

Aggregate Industries Saugus, MA

Executive Assistant to the President

Aggregate Industries – December, 2007 – January, 2008

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Provided executive administrative support for the President

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Managed complex travel arrangements, both domestic and international; prepared expense reports

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Executive calendar management; scheduled internal and external meetings

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Handled personal appointments, dinner reservations, and coordinated executive events

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Drafted both routine correspondence and complex external and internal communication

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Prepared PowerPoint presentations for executive meetings

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Generated weekly and monthly sales reports using Excel

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2002 – 2006

Office of the Commonwealth’s Attorney Richmond, VA

Executive Legal Assistant

Provided highly confidential executive administrative and legal support for the Commonwealth’s Attorney,

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Chief Deputy Commonwealth’s Attorney and Deputy Commonwealth’s Attorneys

Researched, generated, and obtained pertinent information for District Court cases

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Corresponded with other jurisdictions to obtain defendant information

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Responded to all District Court discovery motions

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Managed the Appellate process

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Created new office policies and facilitated their implementation

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Liaison between the Commonwealth's Attorney’s office and the Police Department, Mayor’s Office, City

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Manager's Office, and various other political and civic agencies in the City of Richmond

Created highly confidential, political, financial and legal correspondence

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Managed complex travel arrangements for all attorneys and prepared expense reports

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Executive calendar management; scheduled internal and external meetings

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Supervised and managed all non-attorney staff

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1993 – 2001

VCU Health System Richmond, VA

Provided executive level administrative support for Hospital Administration leaders and Board members

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Executive assistant for the Chief Operating Officer

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Board meeting preparation including creation of Powerpoint presentations, Excel charts and graphs outlining

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the fiscal budget, and visual aids for hospital marketing presentations

Event and meeting planning for hospital and city-wide activities

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Complex, heavy calendar scheduling

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Liaison for the hospital when communicating with government officials and local media

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Supervised Hospital Administration interns

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Member of the Employee of the Month Committee

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References

References are available on request.

Contact this candidate