Customer Service Sales
Resume:
Jeffery S. Moore
Columbus, Ohio 43207
*********@*****.***
CAREER SUMMARY
Performance driven sales professional that consistently exceeds
expectations, with over 10 years experience as a top producing customer
service and sales expert. Articulate communicator offering high level
presentation and closing skills.
PROFESSIONAL EXPERIENCE
AT&T Communications Columbus, Ohio
Sales Coach Manager 2007-Present
. Responsible for managing all employee results, including sales
revenue, resource utilization, customer service and quality assurance
. Direct and supervise sales representatives on effective methods to
sell products to achieve both unit and revenue objectives. Motivate
and develop the work efforts of groups of 15-20 sales employees.
. Help with difficult customer problems utilizing organizational and
technical knowledge sufficient to resolve complex problems
. Simply the Best Award recipient; top manager in a 5 state region (7
consecutive months).
AT&T Communications Columbus, Ohio
Sales and Service Representative 2001-2007
. Analyzed customer accounts; conducted needs assessment to provide
tailored product offerings to customers.
. Consistently averaged over 100% of sales goals resulting in department
recognition and monthly sales bonus.
. Selected as company representative to present products at marketing
events (Ohio State Fair).
. Vice Presidential Award recipient; top representative in a 5 state
region (4 time winner).
American Express Columbus,
Ohio
Small Business Collections Representative 2001
. Effectively drove results meeting performance standards and quality
goals, while maintaining and/or rehabilitating customer relationships
during interactions. Consistently producing the top results within the
entire state.
. Managed customer financial data and expectations, utilizing risk
policy to facilitate the level of spending while maximizing
collections and securing approval for spending decisions.
. Provide customer service while preventing/minimizing losses on past
due accounts while displaying the ability to work in fast-paced, multi-
task oriented and professional call center environment.
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