Nikkia L Caldwell

Hesperia, CA *****

Telephone 626-***-****

Email: abhibd@r.postjobfree.com

OBJECTIVE: Manager

EDUCATION:

MCED Career College-Medical Coder/Biller

KEY STRENGTHS, SKILLS, and ABILITIES:

* Strong team builder and team leader in a customer service environment.

* Excellent ability to communicate effectively with both customers and

staff.

* Proven ability to manage a complex business in a multi-tasking

environment.

* Highly organized, with superior problem-solving and analytical abilities.

* Significant experience in successful recruiting, staffing, and training.

EMPLOYMENT:

12/08-09/09.

Receptionist, Dr. Challita DDS

Duties: Billing ADA codes, phones, insurance/patient collections,

appointment setting, aging reports, bank deposits, E.O.B.'s, PPO insurance

verification, daily production profit, treatment plans, softdent software

and filing.

03/08-08/08.

Office Biller/Collector, Dr. Rojtman DDS

Duties: Billing ADA codes, insurance/patient collections, computer age

software, phones, filing, scheduling,aging reports, bank deposit, daily

production profit, review of E.O.B's, insurance verification HMO/PPO,

superbills, patient services, maintain patient files, charting, perio

charting and ordering supplies.

11/04-02/06

Sales Branch Manager, Dana's Housekeeping Personnel Service

Duties: Sales, base and start goals, client orders/disputes, scheduling,

payroll, credit card reconciliations, recruiting, billings, A/R, manage

staff, balance weekly books, organization, advertising, weekly bank

deposits, corporate paperwork, and stats.

08/03-11/04

Barista, Lake's Coffee and Tea

Duties: Customer Service, prepare drinks, register, clean, restock, order,

closing duties, prepare pastries, and take deliveries.

11/02-08/03

Office Manager, Buena Vista Chiropractic

Duties: Answer phones, customer service, file, E.O.B's, verification of

insurance, follow up on payments, book appointments, PI cases, workers

comp. cases, chart notes, billing, keeping records of all money and

depositing, organize office, and management of staff.

10/99-11/02

Assistant Manager, Party America

Duties: Customer service, manage staff, answer phones, ordering, certified

receiver, cashier, loss prevention, weekly corporate paperwork, scheduling,

inventory, payroll, custom invitation specialist, merchandising, plan-o-

gram settings, returns and credits, set-up/reconciled cash drawers,

balanced daily bank deposits, opening/closing procedures, conference calls,

sales goals, analyzed sales, handled all customer inquiries and disputes.

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