Six Sigma Project Process Improvement
Resume:
Colette Schmidt
Champlin, MN *5316
*******.*******@*****.***
Summary of Qualifications
** ***** ** ****** **** experience managing daily business operations and
key client relationships, with a Master degree in Health Administration.
Proven collaborative leadership style focused on growth and development of
team members, achieving success through problem-solving and process
improvement.
Professional Experience
Management
. Analyzed departmental performance results to discover more efficient
ways to use resources
. Received, prioritized and assigned operational support tasks to a work
team
. Reviewed and updated operating policies and procedures
. Implemented new initiatives and directives in anatomic pathology
. Addressed customer requests and concerns, followed up to ensure
satisfaction.
Process Improvement
. Participated in Six Sigma project resulting in a 50% reduction of
amended reports
. Planned, directed and managed business operations using Lean
methodology to reduce turn around time from 5 days to 2 days, improving
customer satisfaction
Leadership
. Increased employee productivity and improved quality of work by 8%
through one-on-one coaching to team members
. Developed and directed training modules to improve employee competency
. Led team efforts to successfully pass College of American Pathologists
(CAP) and internal audits
. Facilitated group meetings; Provided update reports to management
Employment History
Quest Diagnostics, Cytotechnologist, New Brighton, MN: 2001-2010
North Memorial Medical Center, Cytotechnologist, Robbinsdale, MN: 1999-2001
Altru Health System, Cytotechnologist, Grand Forks, ND: 1997-1998
Education
M.A. Health Administration, University of Phoenix
B.S. Cytotechnology, University of North Dakota
Lean Essentials Certificate, North Hennepin Community College
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