**** ***** ***** ***** 301-***-****

dr E-mail:

Adamstown MD veronicamuhwezi@y

***** ****.***

Veronica Miguel

Objective To become gainfully employed in a position with steady growth

opportunities, which will increase my interpersonal and

motivational skills; therefore elevating my chances toward

pursuing a rewarding long-term career.

Education August 2006 - May 2008 East

Carolina University Greenville, NC

Bachelor of Science in Economics

Minor in Business Administration

January - May 2006 University

of Maryland Baltimore, MD

Studied in the field of Business

August 2003 - December 2005 Montgomery

College Germantown, MD

Studied general requirements of an Associate of Arts Degree

Languages Fluent in Portuguese, English and Spanish

Work experience May 2008 - March 2011 Commercial Representation of Angola

Washington DC

Executive Assistant

Responsible for providing administrative and secretarial

support to senior management executives.

In charge of booking trips including flights; hotels; and

entertainment for the Commercial Representative and Angola

Delegations.

Greeting visitors and answering the telephone

Receiving and distributing mail and correspondence

Gathering data and compiling various reports for management

Conducting projects and assignments

Photocopying materials; maintaining files; ordering supplies;

and issuing correspondence.

Translate Documents: Portuguese/ English - English Portuguese

2005 - 2006 Chevy Chase Bank Frederick, MD

Customer service representative - Teller

Great Knowledge of office practices and procedures

Process customer financial transactions within assigned limits

and established guidelines.

Provide excellent customer service in completing transactions

efficiently and in a friendly, professional manner.

Meet sales and referral goals by identifying and selling

Association products and services beneficial to the customers'

needs.

Maintain a current knowledge of new and existing products and

services.

Participate in promotions and sales activities to ensure the

Bank's growth.

Address customer questions and concerns and refer to

appropriate internal resources for resolution to achieve

customer satisfaction.

Support daily tasks that maintain optimal integrity of the

Bank.

Attend training opportunities as presented.

Identify fraudulent activity to prevent potential losses to

the Bank.

Take appropriate corrective action and notify supervisor.

Balance cash drawer and teller transactions within established

guidelines.

Perform cash handling functions in an accurate and secure

manner for receiving, receipting and processing of payments.

Responsible for the safekeeping of money received for cash

drawer and the prompt accounting or transfer of funds to

safeguard against loss, and to establish and maintain cash

drawer limits according to policy.

2003 - 2004 Kohl's Department store Germantown, MD

Sales Representative

Customer Service

Handling money ( cashier)

Apparel Display

Associate of the month (October)

References Amadeu Nunes - Commercial Representative of Angola

202-***-****

Ana Beatriz Costa - Senior Assistant

202. 783. 4740

Dr. Daisy Kabagarama - College Professor

316. 214. 2292

Skills Microsoft work, Excel, Access, and Power Point

Fluent in English, Portuguese and Spanish

Contact this candidate