Customer Service Manager
Resume:
Chon Seals, Irvine Ca
Objective
To secure a position with an established progressive company that will
allow me to utilize my organizational and
leadership skills to assist in the company's growth as well as provide an
opportunity for career advancement.
Professional Experience:
HD Supply/Whitecap Construction
09/06-12/10
Lead Accounts Payable Supervisor team of 10
* Work with and assigned top 50 vendors directly to assure proper
payment scheduling.
* Make sure vendor payment meet specified requirement in order to get
the proper allowable discounts.
* Reconciled monthly statement of vendors assigned to me directly.
* Audit shortage, P.O price, variances, rebate, taxes and freight
discrepancies.
* Manually process about 4000 invoices per month thru a document imaging
system as well as a 3- way matching system in prism.
* Manually process in Mas500 all variances, unearned discounts, applying
specific GL vendor coding and resolving special situation that do
not require a P.O
* Assist in regional Operations Manager, Branch Manger, and the Sales
Team.
* Use my accounts payable knowledge within the purchasing department to
help alleviate P.O issues.
* Assist manager in various special projects, month end and year end
clean ups
* Resolved and issued debits for all monthly Co-op & Rebates.
* Ensuring all P.O and invoices have managers approval signatures
* Reviewing all P.O against receipts accuracy
* Double checking billing amounts and quantity on all invoices to ensure
that vendor billing and quantities are accurate,
* Researching invoices discrepancies and communicating to vendors.
* Monthly reconciliation of accrued purchases.
* Requesting W9,Certiticate of insurance and completing 1099 for
independent vendors.
* Effective telephone techniques, etiquette and customer services
* Worked with international vendors verifying VAT
* Strategies and processes that ensure a high degree of accuracy and
attention to detail.
* Processing all cash disbursements, Including checks, ACH, Payment
networks and wires
* Monitoring and reconciliation of assigned general ledger accounts
including clearing accounts and the AP trade aging.
EZ Mortgage Solutions, Irvine, CA
AP Manager team of 25
04/04-09/06
LOAN PROCESSOR/LO - Retail/Subprime Loans - Ave. 12 loans/month
Supervise A/P clerical staff with duties including, interviewing training
and directing work
Ensuring accurate and timely workflow of A/P processes adherence to
company polices and procedures.
Monitoring and approving journal entries and general ledger account
reconciliation.
LSI/Fidelity National Title Company - Santa Ana, CA
02/03-04/04
Settlement Officer/Closer
Prepared closing documentation - post funded loans
Audit title, appraisal, credit issues and supporting
docs, VOI, VOM
Prepared and balanced HUD-1 Settlement Statements,
implemented the RESPA guidelines,
Title clearance procedures
Managed monies in escrow, collected and wire funds
Conducted first and second mortgages, refinances,
land purchases, "lease with option" purchases,
Government assigned loans, bridge loans and purchase
closings.
* Specialized in the resolution of difficult closure i.e. clearance
titles, shortage of closing
* Funds and analysis of pay off demand requests.
ZC Sterling - Irvine, CA
03/02-02/03
Client Support Specialist - Home Insurance
* Analyzed billing reports through specific search patterns
pertaining to individual insurance
* Policy information.
* Monitored inbound/outbound calls to and from homeowners, insurance
carriers, appraisers and
* Mortgage brokerage firms.
* Verified and updated pertinent policy information pertaining to
effective dates, expiration,
* Cancellations and issuance. Initiated property search and
appraisals on single-family dwellings and non-owner occupied
property. Continuous contact with major mortgage lenders such as
Ameriquest Mortgage, Sun Trust, GMAC, Countrywide, New Century and
Sovereign.
Golden Feather - Irvine, CA
4/96-11/01
Closing Analyst For Resale of HUD/FHA
Repos (1 yrs.)
* Analyzed HUD sales contracts for compliance of escrow. Provided escrow
instructions
* To closing agents. Analyzed single family, multiple unit and commercial
property grant deeds
* For compliance with federal housing regulations.
* Front end audit of VOE, VOI, Title, Pull credit, check Fico scores
* Audit 15-20 files/day to comply w/a 48 hour closing deadline
Property Management Office Manager (3 yr.)
Managed a staff of 8 to 15 employees. Maintained and secured
over 1600 properties.
Directed recruitment and retention of staff of 13 inspectors
and contractors
* Successfully refined and implemented new projects
* Approved and negotiated payment between contractors, issued over 160 work
orders daily to
* Contractors to secure properties for resale.
* Ensured timely payments of vendor invoices and expense vouchers,
maintained accurate records and control reports.
* Reviewed applicable accounting reports and accounts payable register to
insure accuracy.
Customer Service Representative (1 yr.)
* Handled inbound/outbound calls, direct liaison between
brokers, agents and potential homeowners.
* Provided information of contracts and upcoming government
programs, outlining regulations.
* Responsible for day-to-day management of broker and relative
issues.
Profile:
* Over 10 years comprehensive knowledge and experience in Customer Service
and Call Center Management
* Ability to resolve complex issues by utilizing analytical and strategic
problem skills
* Goal oriented individual with strong leadership capabilities
* Organized, highly motivated and detail oriented
Proven ability to work in unison with staff and management
Experience and Accomplishments:
100% accuracy on title vesting of 75 applications per month
* Exceeded the projected closure quota of 15 per day by 35%
* Completed in excess of 13 wire transfers with amounts of $300,000 plus
per day of consumer loans
Software Knowledge:
* Microsoft 2000
* Word, Excel
* PowerPoint, Outlook
* Outlook Express
* Word Perfect 6.0
* Lotus Notes
* Lotus 123
* (DOS & Windows)
* Access Mas500
* Quick Book
* People soft
* Oracle
Salary upon request
Contact this candidate