Customer Service Manager
Resume:
Judy McClellan
New Hope, AL ***60
*************@*******.***
Education
MBA emphasis in Management, August 2005-August 2007
University of Tennessee at Chattanooga. Chattanooga, TN
Bachelor of Science degree in Professional Accounting, Minors in Religion
and English, August 2000-December 2004
Tennessee Wesleyan College, Athens, TN
Collegiate soccer player on scholarship
All-Conference, All-Region, and Outstanding Character Award
Employment History
Senior Accountant, HCA Physician Services, (East Group) Brentwood TN,
November 2009 to Present
. Manage 8 staff accountants
. Reviewing financials for 90 clinics, 430 providers.
. Support Manager in the hiring, training, and disciplinary review of
staff members
. Manage and evaluate performance to ensure quality of services and
maintain technical expertise of personnel
. Assist in the development, documentation and implementation of
departmental accounting standards
. Effectively provide communication between management and staff
. Coordinate and review work completed by staff accountants, including
journal entries, analyses and account reconciliations to accurately
close the monthly fiscal period
. Review monthly reconciliations for all balance sheet accounts,
including documentation to support all balances
. Supported DOF in the development, implementation and management of a
functional model pilot group for the accounting department
. Participate in focus groups to streamline process
Staff III Accountant, HCA Physician Services (East, Florida, West Florida
and Mountain Divisions), Brentwood, TN, July 2009 November
2009
? Provide support for staff to correct issues and resolve reconciling
items
? Oversee special projects as assigned and assist in troubleshooting
exercises
? Facilitate communication between multiple departments to resolve
outstanding items
? Building schedules and analysis of trends in preparation of annual
budgets
? Participate in development and detailed review of annual operating
budgets and performance projections
? Ensure timeliness, accuracy, and completeness to meet specified
deadlines
? Implement strategies to improve processes and team dynamic while
increasing productivity, efficiency and moral.
? Respond to requests for information from Corporate, Internal Audit
and other internal management
Staff II Accountant, HCA Physician Services (Gulf Coast and San Antonio
Divisions), Brentwood, TN, Nov. 2008 to July 09
? Communicate directly with practice management about the monthly
activity in all accounts
? Research non-reconciling items
? Prepare Actual vs. Budget reports for practice management in review of
operating performance
? Develop and review annual operating budgets
? Biweekly analysis of operating bank accounts, providing hospitals with
payroll funding/principle reductions when needed
? Calculate PCEs and Net Revenue bonuses
? Reconciliation of EBITDA variances for both TX divisions
? Perform timely internal compliance audits for Purchasing, Accounts
Payable, Payroll, Treasury and A/R (CBO), as directed. Maintain
ongoing documentation.
? Train new staff in both balance sheet and close procedures and
standards
? Prepare both statistical and narrative accounting explanations for
management/field
Staff I Accountant, HCA Physician Services (Gulf Coast Division),
Brentwood, TN, Nov. 2007 to Nov. 2008
? Maintain several general ledgers
? Ensure that all processing and reporting deadlines are consistently
achieved
? Prepare monthly journal entries, analyses and account reconciliations
as required
? Prepare monthly reconciliation of balance sheet accounts and providing
support for all balances
? Close the monthly fiscal period efficiently
Server Supervisor, Double O Country Club, Athens, TN, Jan. 2006-Nov. 2007
. Manage company-wide accounting and reporting functions.
. Handle diversified Accounts Receivable/Payable and expense control
procedures including bank and account reconciliation, cash receipts,
disbursements, finance charges, billings, invoicing, purchase
order/inventory verification, and preparation of bank deposits.
. Balance daily revenue.
. Research account transactions, demonstrating a keen ability to
recognize and resolve discrepancies
. Follow through on timely and accurate month-end closings and financial
reporting activities.
. Negotiate and enforce collections to expedite the clearance on
delinquent accounts.
. Strong experience in budgeting, including development and
implementation of spreadsheets used for analysis, as well as,
consolidation and detailed forecasting.
. Manage a staff of 6.
. Inventory
. Coordinated private parties
. Training and supervision of employees
. Bartending
. Stocking of supplies
Bartender/To Go Specialist, Applebee's, Athens, TN, February 2005 -May 2006
. Developed ability to work in a fast-paced atmosphere
. Managed workload for the other servers for the shift
. Maintained excellent customer relations and developed customer rapport
. Diplomatically resolved customer's complaints on as-needed basis
. Expanded on the ability to follow instructions well and make decisions
. Balance daily revenue
. Liquor inventory
. Trained employees
Sales Associate, Exxon Mobile, Hendersonville, TN, summers and winter
breaks 2001-2004
. Customer service
. Balance daily revenue
. Processing vendor orders and stocking of supplies
Computer Skills
Microsoft Office, HOST, Business Objects, Onbase, Lawson, Cognos, Document
Direct, JE Write, Report2Web, Trintech, CORE, ECW, Medical Manager,
Medisoft, Great Plains
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