Software Engineer Customer Service

MaryJo Coday

*** **** **** ****** ( GEORGETOWN, TEXAS 78633

abhi8y@r.postjobfree.com 512-***-****

Software Engineer ~ Project Leader

Hands-on, solutions-driven technical professional offering 20+ years of

documented achievements in:

Software Development & Engineering ( Requirements Definition ( Application

Architecture ( Systems Analysis

SDLC Methodologies ( Team Leadership & Motivation ( Project Management (

Scripting & Programming

Technology Deployment & Upgrade ( Product Development & Enhancement( Client

Relations & Support

UNIX, AIX, Linux, AOS/VS, Windows ( Coding, Testing, Debugging (

Assembler, C, PL1, COBOL

> Well-equipped with extensive background spanning a full range of software

design, engineering, and maintenance across multiple platforms,

languages, and environments.

> Practiced in analyzing and defining complex processes and requirements,

creating functional specifications, and delivering scalable

architectures, advanced software solutions, and system enhancements.

> Organized, take-charge professional with exceptional follow-through

abilities and detail orientation, able to plan and oversee projects from

conception to successful conclusions.

> Proven ability to lead and motivate top-performing teams within fast-

paced, deadline-driven environments.

> Superior communication and interpersonal skills. Regularly noted for

customer service mentality and the ability to build relations with

executives, managers, peers, users, customers and vendors.

Professional Experience

DATATEK, INC. - Durham, North Carolina 1994-Present

Specializes in migration solutions for legacy-based and Unix-based systems,

including platform, database, and language migrations.

Senior SOFTWARE ENGINEER

Define and direct architecture, design, and maintenance of highly-scalable

software and system solutions for internal and client development projects.

Collaborate with clients, stakeholders, and users to document business

requirements, establish project goals, and provide integrated technology,

products, and enhancements. Develop project scope, estimates, and

architecture blue print. Perform and monitor solution architecture and

design across all stages of software development life cycle. Document and

assign code fixes, develop and refine test scripts, and oversee testing and

functionality.

Selected Achievements:

> Credited with successfully managing large-scale migrations from AOS/VS to

UNIX or Linux environments for key clients including Global Computer

Supplies, Pine Bluff Arsenal, Bertelsmann Music Group, Oregon Liquor

Control Commission, Rhode Island Department of Administration, WEA.

> Coordinated teams of up to 10 developers, consistently achieving

implementation deliverables, effectively negotiating through technical

challenges and often disparate priorities of large and diverse

stakeholder communities.

> Executed complex projects for Tabs Direct and InfoUSA encompassing

transition from IBM mainframe platform using IBM Assembler to a UNIX or

Linux environment running Micro Focus COBOL.

> Monitored development procedures, championing process improvements to

maximize efficiency and productivity.

> Maintained high levels of product stability/reliability through skillful

management of development lifecycle and definition of repeatable process

methodologies.

Continued...

DATATEK INC., Selected Achievements Continued:

> Earned reputation as top performer, consistently delivering full-

functionality on time and within budget.

> Built strategic, long-term relationships with both colleagues and

customers, earning reputation as critical liaison and 'go-to' resource

for high-risk projects and technical issues.

DATA GENERAL CORPORATION - Westboro, Massachusetts Prior to 1994

Mini computer manufacturer; acquired by EMC in 1999.

Principal Software Engineer / Section Manager

Promoted through ranks to develop, enhance, and maintain company's core

product offering, CEO (Comprehensive Electronic Office). Coordinated

activities of in-house and offshore developers. Managed multiple software

engineering projects; aggressively meeting project milestones while

managing strict timeline constraints. Defined and documented complex

requirements and processes, coordinating with managers and users to ensure

alignment with software configuration and enhancements. Performed code

reviews, debugging, and system enhancements/updates. Monitored and

maintained compliance with product release schedules.

Selected Achievements:

> Planned and coordinated all phases of SDLC for numerous CEO products and

enhancements; from initial concept through delivery of fully functional

systems.

> Steered CEO software development organization through challenging period

of transition and downsizing from 60+ to 20; boosted team morale and

transformed disjointed team into a high performing, cohesive group.

> Acknowledged for driving successful release of 2 major and 2 minor

product sets in 3 years while slashing number of escalated issues.

> Provided ongoing project analysis, mitigated "scope creep", and

identified/resolved project issues.

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