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Project Manager Customer Service

Location:
Valrico, FL, 33596
Posted:
May 11, 2011

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Resume:

Terese Teplitzky

**** ****** **** *****

Valrico, FL 33596

813-***-****

abhi8a@r.postjobfree.com / abhi8a@r.postjobfree.com

Summary of Qualifications

Over ten years of experience managing properties, building operations and

financials contributing to the success of the clients and Jones Lang

LaSalle.

Experience

Jones Lang LaSalle Americas - Tampa, FL

2000 - Present

Facility Manager

. Responsible for the safe and efficient operation of 5 properties in

Florida with over 350,000 sq. ft. and 2700 employees with an operating

budget of over $3 million. Typical yearly savings are between 7-10%

. Supervise 6 Engineers to ensure customer, PM and environmental work

orders are completed in a timely and efficient manner

. Member of Senior Management Team which is responsible for implementing

client initiatives, developing cost saving strategies and creating best

practices/key performance indicators for national account

. Developed new management templates to outline and track performance by

job function

. Oversee on-site vendors including: Critical Systems, Food Service,

Custodial, Interior/Exterior Landscaping and Document Management

. Utilize Building Management System software for monitoring critical

systems and ensuring efficient use of energy

. Create and submit financial, environmental, utility consumption,

recycling and occupancy planning reports on a monthly basis

. Project Manager for $1.8 million building reorganization in Brandon

facility in 2007. Project completed under budget at $900K. Project Team

member for $1.2 million consolidation of facilities in 2010. Project

completed $300K under budget.

. Serve as the primary point of contact for assigned areas, including

relationship management with the client, property owners, their

representatives and the facility management team

. National team trainer for all facility personnel reporting to East/West

Senior Facility Manager

. Fire/Life Safety Building Coordinator for all facilities in my territory.

Involves training floor captains, writing emergency procedures and

performing semi-annual evacuations

Xpedx, International Paper Company - Tampa, FL

1998 - 2000

Administrative Assistant

. Coordinated and led team meetings on office procedures, ticket flow and

cross-training

. Processed delivery documentation for customers: Verified price and cost

for accuracy, adjusted ship quantities and units of measure prior to

invoicing

. Researched documentation on daily reports to ensure a clean billing

process

. Communicated with Customer Service, Purchasing, Warehouse and Sales

personnel to resolve discrepancies on proof of delivery paperwork,

invoices and customer credits

. Entered and updated special price and cost contracts from outside vendors

and sales people

. Prepared monthly budget reports on rebated items for the State of Florida

. Scheduled trucks for shipping and received stock into the Dash and Access

computer systems

SC Department of Health and Environmental Control - Columbia, SC

1996 - 1998

Program Assistant

. Project Manager for statewide Love A Tree Program in partnership with

International Paper

. Trained teachers on agency's statewide environmental curriculum

supplement, "Action for a Greater Tomorrow"

. Coordinated South Carolina's largest teacher training seminar

"Environmental Education Institute" in conjunction with International

Paper and the SC Energy Office

. Promoted state environmental programs with the public and private sectors

by forging strong relationships and raising awareness

. Made presentations to the general public and school groups regarding

office activities and state recycling programs

. Managed resource Center operations including a toll free hotline, mailing

and subscriptions for industry related journals, magazines and videos

Dillard Paper Company - Miami, FL

1994 - 1996

Contract and Human Resource Coordinator

. Entered, maintained and organized pricing contracts for sales people and

management

. Integrated special costing between outside vendors and sales people in a

timely manner

. Maintained customer listings and verified accuracy of system information

via month end reports

. Filed customer invoices and mailed statements to clientele

. Logged daily route sheets and distributed delivery information to proper

departments

. Processed bi-weekly payroll, insurance forms and employment verification

for 45 employees

. Interviewed candidates for employment, completed monthly health\safety

reports and managed special projects including survey summaries

South Florida International Academy - Miami, FL

1992-1994

Assistant Principal and Language Arts Instructor

. Served as Vice-President on the Board of Trustees

. Developed a comprehensive High School curriculum for students of diverse

backgrounds

. Planned yearly schedules, field trips and graduation ceremonies

. Created and edited material for agency accreditation, grant proposals and

newsletters

. Administered progress reports and maintained disciplinary program through

counseling involving students and parents

. Instructed students in Ethics, Debate, Public Speaking, Psychology and

African Arts

. Taught American, British, African, World and Advanced Placement

Literature

. Organized and prepared lesson plans, progress reports and exams

. Gained proficiency in the administration of SAT, GED and other

standardized tests

Awards and Recognition

2004 - 2010 Top Customer Satisfaction Survey scores nationally

2009 - Top 5 Facility Manager of the Year

2008 - HSBC/JLL Sustainability Award - Winner 3 consecutive quarters for

electrical utility reduction

Spot Awards - GM Customer Satisfaction Award, JLL Recycling Initiative,

Assistance to sister site with system failure, Assistance with LEED EB

certification in Chesapeake, VA

Education

Currently enrolled in BOMI RPA Program

NFPA Arc Flash Certified

IFMA Member

NRCA University Roofing 101 Certified

Cuttington University College

Suakoko, Liberia - West Africa

Bachelor of Arts 1987 English Grammar and Literature

Fairleigh Dickinson University

Rutherford, NJ

English Major 1982 - 1984

Software

Word / Excel

PowerPoint

MS Project

Pay Plus / RCASH

PeopleSoft /Oracle

Delphi

Clarify

360 Facilities PM

Paragon for Business Recovery

JDE One View Financials / Projects / Magnet / Tracker



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