Management Quality Assurance

Sheila R. Kates

**** ***** ******* ● Hyattsville, MD 20782

Home: 703-***-**** ● Cell: 703-***-****

abhi82@r.postjobfree.com

Business Profile

Highly qualified professional with strong experienced-

based requirements management expertise;

Understanding of full software development life cycle

(SDLC) with strong communication, leadership, and

technical skills; Strong analytical and presentation

skill; Extensive experience in gathering client business

requirements, writing functional requirements, test

cases, and test plans.

Education

James Madison University Harrisonburg, VA ● Bachelors in Business Administration

Professional Experience

Digital Gap Solutions

Executive Director & Co-Founder 8(a) Certified Small Business

September 2005 – December 2010 Washington, DC

Senior staff responsible for business development, quality delivery of client services, client

communication, issue escalation and resolution, quality assurance in implementation services and

customer satisfaction. Contract responsibilities included the creation financial reports showing the status

of receipts, obligations, and expenditures of funds, monitoring and tracking obligations and the use of

budgetary resources for assigned programs. Analyzed actual variances from budget forecast by

highlighting deviations to plan and action necessary and achieved budget and provided analysis.

Projects

Subcontractor to Computer Sciences Corporation

Litigation Case Management System Department of Justice

November 2006 – July 2010 Washington, DC

Business Process Re-Engineering Specialist

Worked directly with the Executive Office of the United States Attorney (EOUSA) to provide end-to-end

technology solution to solve client's complex business problems, identify opportunities within EOUSA to

utilize technology to increase creativity, collaboration and productivity, responsible for translation of

requirements and ensuring end user needs are met throughout project lifecycle, develop strategies to drive

adoption, Produce work objects and deliverables contributing to strategies and roadmaps that build

bridges between business and technology functions, worked to effectively transform existing processes

and information system investments into new and improved business capabilities utilizing:

JAD Session Facilitation

Gap Analysis

Design specification development

Configuration reviews

Development of User Acceptance Test Plan

Develop end-user training material

End user training

Development of Helpdesk material

Subcontractor to Optimus Corporation (formerly PMC)

U.S. Citizenship and Immigration Services Department of Homeland Security

September 2005 – July 2006 Washington, DC

Business Process Re-Engineering Specialist

Supported the USCIS CIO in development a transformation strategy addressing people, process

and technology change directly supporting USCIS mission owners to define and document

business processes, data and systems needs required to implement a Siebel ERP based on a

immigration case management solution. Worked with the Enterprise Architecture (EA) team to

create an enterprise architecture including a Business Reference Model (BRM), Performance

Reference Model (PRM) and Data Reference Model (DRM) defining and documenting the

mission/business needs for Case Processing for USCIS by:

• Lead process data gathering work sessions to capture detailed process steps

• Developed Enterprise Architect 'As-Is' and To-Be' architecture based on Product and

Business requirements

• Captured process metrics, determined tools and systems used

• Developed future state processes to capitalize on identified process improvement

opportunities & areas for risk management.

Prior Experience

Principal Consultant Siebel Systems, Inc.

May 2000 – September 2005 Reston, VA

Identified and documented all processes including opportunities for improvement in partnership

with client project team. Identified and documented business requirements, use cases, gap

analysis and technical specification for configuration, implementation, testing and training.

Developed System and UAT Test Plans and provided supervision during the execution of each

plan. Assisted in business and proposal development and periodic project quality reviews.

Technical Consultant Personnel Data Systems (PDS)

April 1998 - April 2000 Woodbridge, VA

Leveraged experience in human resources, payroll, benefits and training in the Vista Human

Resource Management System (HRMS) to implement the Vista HRMS product; Developed

efficient strategies to streamline the implementation process and using these strategies to cost-

effectively integrate the software into client operations.

IT Consultant General Electric Information Technology

August 1996 - April 1998 Chantilly, VA

Worked closely with key client stakeholders to help document as-is process and to-be process in

the implementation of Vista HRMS while defining and driving business requirements, design,

configuration, training, testing and deployment.

Siebel Applications: Siebel Case Management 7.7 & 7.8, Siebel Call Center & Service 2000,

7.7, 7.8, 6.0, Siebel Industry Applications (Finance & Public Sector) 7.7 & 7.8, Siebel

eConfigurator, Siebel On Demand

Business Processes: Case Management, Product Management (eConfigurator), Quote

Management, Contract & Entitlement Management, Opportunity Management, Account

Management, State Model Configuration, and Service Request & Trouble Ticket/Helpdesk

Management

Software Packages: Rational Rose, Requisite Pro, iGrafx, MS Visio, Mercury Quality Center,

IBM ClearQuest, MS Office Product Suite including Word, Excel, Visio, Project

Tools & Methods: ER-Modelling, Object Oriented Analysis and Design (knowledge), Siebel

System’s Internal eRoadmap Methodology, System Development Lifecycle Methodology

(SDLC), System Lifecycle Management (SLM)

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