Manager Customer Service

PROFESSIONAL EXPERIENCE Pamela Lewis / Resume 702-***-****

*/** – 7/17/10 INTERSTATE SECURITY SERVICES, INC. Las Vegas, NV

Guardhouse gated HOA housing communities, ensuring quality control of all guards performing all functions of

their job correctly, efficiently, ensuring all rules and regulations of varied properties are enforced. Scheduling,

quality control of DAR’S meeting attendances of various properties, weekly meetings for updated information

sharing of staff as well as property management meeting attendance.

I moved from Las Vegas to Pennsylvania to sing professionally and primarily ***

2/06 – 2/08

5/02 –2/06 JOEY BISTRO Las Vegas, Nevada

Human Resource Mgr., Asst. Mgr. /Administrative Asst, Entertainment Director

Assistant Manager - Encompassed a broad range of operation management, OSHA compliance,

maintained high standards throughout kitchen, dining room, bar-lounge. Training of all personnel to ensure

high quality working knowledge of customer service, full menu knowledge, uniformity of table preparation,

food service, grooming/attire, professional etiquette. Strong overall accountability- knowledge of labor laws &

regulatory- standard operating procedures throughout operation in concert with Chef.

Human Resource Manager - All documentation control for new hires & personnel exits inclusive of:

Application processing, interviews, employee handbooks, health insurance, workman certification,

unemployment, incident/accident reports, all training and pertinent work certification in compliance with

Nevada Gaming Regulations (i.e., health food card/TAM, alcohol awareness certification, OSHA compliance

training, all compliance with State and County regulations. Position required thorough working knowledge of

labor laws & compliance procedures.

Operations Accounting - Daily communication to Corporate headquarters via computer, mail courier

services. Payables/Receivables, bank reconciliation, & weekly deposits, operation payroll, gross receipts,

gratuity reconciliation, tip allocation disbursements, sale receipt recordings (EON) end of night reports

computerized & physical/ledger entries daily Micros Software System. All invoice control/entries/payment

Meta-frame Software System. Operation Vault control/operations camera surveillance. Ordering of all

operations products, monthly drilldowns (P&L) profit & loss monthly reports, food cost review &

documentation in concert with Chef and General Manager, Notary.

Advertising/Marketing - Coordinate operation promotions and all pertinent promotional materials through

advertisement such as, internet/website, local media (i.e., radio, magazines, newspapers special groups such as

local Chamber of Commerce, Rotarian Clubs, etc.) to reach a broad based prospective clientele’ market base.

Inclusive-of Contract negotiations, advertisement budget control, in concert with General Manager and Chef

Banquet Coordinator - Coordinate special events such as private parties, weddings receptions, business

luncheons, Wine tasting, offering a broad range of event packages. Responsible for contract preparation,

agreements & fiduciary handling.

Entertainment Director - Responsible for the operation Music & Entertainment in the lounge, for private

affairs and special events. Conducted interviews, negotiated all fees, ensured music was in concert with the age

appropriate clientele; base and operation atmosphere to ensure proper match.

3/97 - 5/02 VOLVO CORPORATION North Las Vegas, Nevada

Administrative Executive Assistant/Sales Coordinator/Receptionist

Performed a diverse range of administrative responsibilities to include, but not limited to: contract

preparation/typing, file maintenance, database management, title processing of new and used vehicle sales

transactions; utilized Microsoft windows applications.

Served as cashier for sales, parts and service, encompassing: accounts receivables, daily bank deposits, end-of-

day batch out, merchant machine maintenance, faxing, in-house mailbox maintenance and distribution.

Notarized various forms of documentation such as: titles, contracts, DMV and insurance documentation, etc.

Position required heavy customer contact.

12/94- 2/97 DRASE INVESTIGATIONS & ADJUSTING SERVICES Las Vegas, Nevada

Executive Administrative Assistant / Private Investigator

Conducted as broad range of administrative accountability, including accounts receivable/payable, billing,

payroll, file and database management, tape recorded interviews, surveillance functions, notary duties, strong

contact with various attorneys, utility company, railroad co, insurance companies, set up files for new cases,

review, discuss, appoint and assign cases to investigators, maintained and managed weekly case load.

Contact this candidate