Manager Customer Service

*** **** *** **** **. SW VERO BEACH FLORIDA *****

PHONE-561-***-****

abhi3l@r.postjobfree.com

JASON S. WEST

Experienced business developer and sales achiever with vast experience in landscape operations. Aggressive with the

ability to identify market opportunities and provide business services that develop long-term and profitable

relationships. A team leader and team builder who can recruit, Turnaround business, P&L management, branch

management, strategic positioning, system development, and calculated planner with both startup and growth

organizations, motivate, and develop team players who are dedicated to company objectives.

CORE COMPETENCES

*Strategic Alliances * Contract Negotiation * Tactical Business Planning

* P&L Management * Market Identification * Team development

* Operations Management * Turnaround business * Mentoring and coaching

________________________________________________________

PROFESSIONAL EXPERIENCE

Branch Manager/The Groundskeeper/Greater Texas/ (Same Company)

Dallas, Texas, Aug 08- Feb 11

Transferred to Dallas, TX, in 08 to manage all operations for a merger between The Groundskeeper and Greater Texas

for a complete start up branch maintenance and construction services. Total Branch business was 300,000 annually

with first contract through hard work and complete company focus, and corporate support I was able to ACCEL the

Branch to $4.2 million in yearly revenues within a two year time frame. Monitored and evaluated customer satisfaction

and managed a process of continuous improvement on site customer service and employee development. Supervise all

operations on a daily bases with commercial installations and maintenance contracts. Redefined organizational

structure, supervised major pricing decisions, and performs monthly financial evaluations of branch to corporate.

383 WEST KEY LIME SQ. SW VERO BEACH FLORIDA 32968

PHONE-561-***-****

abhi3l@r.postjobfree.com

Jason S. West

Branch Manager/Operations Manager/ The Groundskeeper/Greater Texas (Same Company)

Las Vegas, Nevada, Sept 06- Aug 08

I was recruited for this mission to turn around failing maintenance and construction departments. Started initially by

being a Operations Manager under the guidance of the Branch manager then after retirement of mentor was awarded

the Branch Manager Position, provided training programs, developed recruiting/retention programs, and implementing

a production based estimating system. I worked with current clients to increase annual contracts to a fair market value.

Introduced tracking software which allowed team real time reports regarding accounts GM. Influential in establishing

formal HR policies, job descriptions, pay scale, MQA’s- maintenance quality audits, standard biding guidelines,

standard contracts and proposals, hands on training for team. Created equipment preventative programs and annual

written performance reviews that have currently become company standard practice. Full P&L responsibility for a $4.8

million dollar yearly operating budget. I was actively involved with key accounts and new sales management.

Account Manager/ Irrigation Supervisor/ValleyCrest

Los Angeles, California, Jan 01- Aug 06

A supervised daily operation of major key accounts in Los Angeles, CA, Set the highest safety standards for

employees, and visitors to the sites. Daily operations included: customer retention (high customer service standards),

managing sites (crew) employees to convey the highest level of standards, while maintaining high profitability within

the contract parameters, oversight on subcontractors, and maintenance contracts. Oversight on Installation of all

landscape projects including landscape, hardscape, and irrigation. . Supervised all operations on commercial

installations and maintenance contracts and created job scheduling, job costing, monitored sub-contractors and sales of

new and existing clients.

P ROFESSIONAL DEVELOPMENT TRAINING & CERTIFICATIONS

*Microsoft Excel *PowerPoint *Microsoft Word *Outlook

*Turf Management *CLT *Licensed Irrigator (Nevada)

*Horticultural *CAD (Blueprint) *Fertilization & Herbicides

EDUCATION

*University of Florida - Bachelors Degree-Graduated May 1999

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