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Customer Service High School

Location:
Fort Worth, TX, 76133
Posted:
October 19, 2010

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Resume:

Gerard Daily

**** ****** ***

Ft. Worth, Texas **133

Phone: 817-***-****

Email: abhi2u@r.postjobfree.com

Over 16 years Mail Room and Administrative Support experience dedicated to

achieving profitability and delivering outstanding customer service.

Energetic employee with exceptional analytical, organizational and people

skills. Strong personal ethics and integrity. Convey a professional image

of honesty, compassion and concern for my customers' needs. Good conflict-

resolution skills. Work well under pressure and deadlines. Highly organized

team-builder with strong leadership experience. Willing to work weekends,

all shifts and overtime. Excellent communicator seeking a challenging

position with the opportunity for professional growth.

Experience

Mail Clerk 10/2001 - 6/2009

Jacobs Engineering, Ft. Worth, TX

( Accurately and quickly process and sort all incoming and

outgoing mail and parcels for a large architectural engineering firm

with 600 staff (14 floors).

( Extremely knowledgeable of USPS, UPS, FedEx, and Purolator

shipping regulations.

( Opened time-sensitive and critical mail for routing to proper

parties.

( Recorded and deposited accounts receivable payments up to

$250K/day.

( Drive company vehicle to post office, retrieve mail from 35 PO

boxes, retrieve buckets of mail.

( Check-in FedEx and UPS packages using the Neopost computer; then

distribute packages.

( Dispatch courier service to deliver and retrieve packages.

( Order rubber stamps and professional seals for engineers and

architects.

( Deliver and pick up mail from all floors.

( Clear paper jams and replace toner cartridges for all copy

machines.

( Pack & ship Parcel Post, Fed-Ex and UPS packages.

( Run mail through postage machines and take mail to drop box.

( Take Certified Mail to main post office in company vehicle for

mailing.

Customer Service Specialist 2/2001 - 6/2001

Burlington Coat Factory, San Antonio, TX

( Scheduled cash register operators, counted cash in tills, banked

out cash register operators at end of shift, provided keyturning

services during shift.

( Signed off on various "no sale", "void", and other resister

transactions.

( Assisted customers by discounting items and answering store

policy questions.

( Provided in-store security assistance and apprehended

shoplifters.

( Rang up customers purchases on cash register.

Clerk 2/1998 - 12/2000

Rundstadt (previously "AccuStaff") for The Psychological Corporation,

San Antonio, TX

( Scored various tests in the Handscoring Division, and worked

assignments for the Item Development Center using Excel.

Clerk 1/1995 - 8/1997

Southern Music Company, San Antonio, TX

( Stocked shelves, assisted customers in finding correct music,

answered telephone inquiries, filled orders to be shipped, and rang

up customer purchases on cash register.

Clerk 1/1993 - 11/1995

Dunhill Personnel Systems and Rundstadt, San Antonio, TX

( Worked various assignments, including registering voters for the

Bexar County Election Bureau and Scoring tests for the Psychological

Corporation.

Administrative Associate II 8/1990 - 9/1992

Municipal Court, City of Austin, Austin, TX

( Typed warrants and complaints for police officers, compiled

daily jail call list, assisted Judges in magistration of criminal

cases, took fine payments and prepared jail release paperwork,

updated defendant files in computer and provided attorney assistance

with case documents.

Seasonal Data Transcriber 1/1990 - 5/1990

Internal Revenue Service, Austin, TX

( Entered Information from tax returns into IRS computer system.

Clerk 10/1989 - 1/1990

Dunhill Personnel Systems & Kelly Temporary Systems, Austin, TX

( Completed word processing and 10 key data entry assignments.

Independent Estate Executor 3/1985 - 1/1990

Estate of Paul Daily, Ft. Worth, TX

( Coordinated efforts of the estate's accounting firm, lawyer,

various banks, appraisal companies, oil companies, and stock

brokerage houses to determine total state value.

( Oversaw liquidation of HR-10 account, oil lease holdings, two

stock brokerage accounts, various savings accounts, insurance

policies, and large coin collection.

( Dispersed bequests totaling $574K.

Musician 1/1983 - 1/1986

Johnny Reno and the Sax Maniacs, Ft. Worth, TX

( Toured throughout USA and recorded as the keyboard player.

Inventory Clerk 1/1979 - 4/1983

University Co-Op, Austin, TX

( Worked the Information Counter in Textbook Department for 2

years, providing information to faculty and students regarding

textbook location. Typed and filed book order reports.

( Worked for 2 years as a Receiving Clerk in the Tradebook

Department. Checked-In and priced books. Checked invoices and routed

paperwork to Tradebook and Accounting Departments.

Education and Credentials

B.B.A. Degree - Business Management Major / Finance Minor - Texas Christian

University, Fort Worth, TX

High School Diploma - Antonian College Preparatory, San Antonio, TX

Computer skills include Microsoft Word.

Type 50 WPM ( 10 Key by Touch



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