Quality Assurance Project Manager

Joe Kidd

408-***-**** www.linkedin.com/in/joekidd abhi1p@r.postjobfree.com

Manufacturing Quality Engineer

Root Cause Problem Solving / Process Improvement / Project Management /

Development & Maintenance of Product Quality Programs

Developed, implemented and managed continuous quality improvements for

Microsoft and Samsung. Reduced delinquent open customer quality issues at

LAM Research. Key quality interface with major customer accounts Sun

Micro, Dell, HP, and IBM. Broad experience in high-tech manufacturing,

electronics, distribution and consumer products, with extensive travel

throughout USA and to manufacturers in Far East (Korea, China, Taiwan).

. Site-specific projects and travel (USA and Asia) to resolve issues and

establish requirements.

. Resolved quality issues with supplier saving $20M for Microsoft.

. Instituted quality assurance program for Microsoft, reducing backlog from

$20M to <$500K.

. Investigated, and evaluated external supplier processes. Brought

subcontractors and products into compliance, maintaining >$5M in monthly

sales, for Samsung.

. Addressed delinquent outstanding Customer and Out-of-Box Quality Failure

Analysis reports requirements

Key Skills: Versatility in accomplishments ranging from extensive home

renovation to saving Blue-Chip companies $millions in process improvements.

Builds organizational relationships, and provides high level, consistent

inderdepartmental support. Proven track record of successfully managing

projects to successful conclusions. Experienced interface with vendors and

other outside specialists. Effective leadership and participation on

project teams including engineers, technicians and other professionals of

various disciplines.

PROFESSIONAL EMPLOYMENT HISTORY

LAM Research, Fremont, CA 2010 to 2011

Contract Senior Quality Engineer

. Supplier Single Point of Contact for supplier caused customer issues.

. Perform review and assignment of customer and field quality notification.

. Organized and ran regular weekly meetings toward field issue resolution.

Addressed overly delinquent (>90 days) open Customer Analysis requests

and reduced delinquent quantity to zero.

. Monitor and assist quality case owners in resolving field issues

. Screen and clarify field quality notification information with local as

well as with field representatives

Community Alliance for Career Training and Utility Solutions, San Jose, CA

2009 to 2010

Student, Volunteer, Instructor

. Hand-selected for participation in 13-week pilot training program for

Green Career training

. Earned green certifications for NABCEP (solar installation), BPI

(Building Performance Institute), HERS (Home Energy Rating Systems), and

OSHA.

. Organized and made presentations at Green training orientations, with

attendance ranging between 75 and 150 prospective students.

. Assisted in development of class curriculum for Green training.

. Instructor for adult Green-Tech Adult Education curriculum.

Microsoft Corporation, Mountain View, CA 2006 to 2009

Contract Senior Quality Engineer

. Established self as Single Point of Contact for answering and addressing

MRB inventory issues at Chinese Contract Manufacturers.

. Managed project as part of a technical team to work with Chinese contract

manufacturing to reduce CPU production fallout and improve product

quality.

. Managed documentation for CM process changes, and for internal

qualification ECO's.

. Educate suppliers on standards and expectations; ensure that engineers

and suppliers adhere to compliance requirements. Oversee training and

provide coaching and direction to suppliers.

. Obtained approvals from chip supplier for returns of 400K units,

representing over $20M USD.

. Support X-Box Video Game Console Silicon Operations group which includes

communication, travel and interface with Chinese Manufacturing operation.

. Planned, implemented, analyzed reliability monitor and qualification

testing. Generated reports for review of management and program

managers. Participated in regular meetings to review yield reports and

causes of rejects.

. Resolved six-month backlog of payments to local supplier.

. Establish business relationships in the local Bay Area as well as

overseas including China and Taiwan.

McGinnis and Associates, San Jose, CA 2004 to 2006

Project Manager

. Coordinated construction of large home development valued over $1.2M for

one custom single family home. Responsible for overseeing major

renovation project on investment property.

. Scheduled and coordinated construction project timelines and completed

renovation ahead of schedule. Successfully negotiated with suppliers and

maintained renovation budget.

Samsung Semiconductor, San Jose, CA 1994 to 2004

Senior Quality Assurance and Failure Analysis Engineer

. Resolved quality issues on Samsung memory devices and outside component

sources, including manufacturing, materials, and workmanship issues.

Responsible for quality issues with specific customer accounts including

Sun, Dell, HP and IBM.

. Developed subcontractors who could bring memory products into compliance,

oftentimes overnight. Maintained flow of product to key customers without

interruption.

. Managed project which developed and managed Quality initiatives and new

Quality Assurance policies, programs, and systems.

. Assured worldwide subcontractors were compliant with corporate quality

systems.

. Actively partnered with world-wide personnel in troubleshooting quality

execution deficiencies, identifying root causes and implementing

corrective actions to eliminate recurrence.

. Scheduled and coordinated qualification procedures with Korean

headquarters, customers, and third party resources, including verifying

compliance prior to next qualification phase.

. Participated in miscellaneous activities and managed projects which were

required to maintain the supply chain and continue the sales product

stream.

EDUCATION

BS, Electrical Engineering, University of Pacific School of Engineering,

Magna Cum Laude

Project Management Professional (PMP) Certification, Villanova University

(in progress)

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