Customer Service Sales
Resume:
Jason Pritts
State College, PA 16801
Email:
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Objective &Profile
A OPERATIONS MANAGER, WHO IS SELF MOTIVATED AND AN EFFECTIVE PROBLEM
SOLVER, WITH EXTENSIVE MANAGEMENT OF ACCOUNTS AND PROVIDING EXCEPTIONAL
CUSTOMER SERVICE TO PROMOTE AND GROW AN ESTABLISHED ORGANIZATION.
Strong organizational and leadership skills. Extensive experience, over 18
years, in the HVAC industry, working with technicians, sales, and
customers. Dependable and results-oriented with a strong emphasis on
strategic planning and growth.
Desires a position that directly affects the local market, and will provide
a challenging opportunity to significantly contribute to a company's
growth, efficiency, and profitability.
Summary of qualifications
TRACK RECORD OF SUCCESS:
Background illustrates a successful track record of career accomplishments,
which include more than 18 years in the HVAC industry. Positions include
HVAC Technician, Inside Distribution Sales Representative, and Service
Manager.
Marketing & Sales:
Solid background in marketing and sales. Skilled in development of new
business opportunities and planning to maximize growth and profits.
Successfully accomplished turning service department from loss to profit
for 4 consecutive years. Understands market and competition, so
appropriate recommendations can be made when needed. Develops and
implements marketing plan for new products and services.
Customer Relations:
Strong interpersonal and relationship building skills. Ability to
understand a customers needs and propose a solution and working agreement.
Believer in providing the customer consistent value and exceptional
service.
Training & Development:
Experienced in recruiting, hiring, and training new employees at all career
levels. Encourages team building to increase effectiveness.
Territory Management & Expansion:
Extensive experience growing a company's territory with assigned products,
service, and agreements. Consistent department growth over a 4 year
period. Successfully promote and develop company's portfolio of services
and products. Evaluates and promotes new product lines.
Customer Service:
Quickly establishes and maintains customer relationships as a result of
outstanding interpersonal skills. Excellent oral and written communication
skills. Effective problem solver and quick follow-up to requests,
inquiries, suggestions or concerns.
Professional Experience
SERVICE MANAGER, PBCI-ALLEN MECHANICAL & ELECTRICAL; STATE COLLEGE, PA -
2006-PRESENT
Marketing and Sales
Customer Service
Management and Leadership
Recruiting, Interviewing, Hiring and Training
Performance Appraisal
Assist Technicians with Troubleshooting Equipment
Sales of Service Agreements and Repair Services
Budgeting
Analyzing Financial Profit and Loss
Development and Maintenance of Effective Operating Systems
Team Coaching, Development, and Mentoring
Inventory Monitoring
Warranty Claims Submission
Dispatching, Scheduling and Assigning Work
Available 24 Hours a Day/7 Days a Week for Staff Support
Inside Distributor Sales Representative, Peirce-Phleps; State College, PA -
2003-2006
Prospected and Maintained HVAC Customers
Customer Service
Followed and Monitored HVAC Industry Trends
Advised and Recommend Appropriate Products to Customers
Maintained and Reordered Inventory
Pulled Material for Daily Delivery
Conducted Physical Year End Inventory
Monitored Product Returns
Properly Stocked and Stored Products
Agway Energy Products; Somerset, PA and Pleasant Gap, PA- 1993-2003
Repaired Faulty Heating and Air Conditioning Equipment
Troubleshot Equipment
Routinely Inspected and Maintained Heating and Air Conditioning Equipment
Provided Customer Service and Education
Provided On-Call Services
Trained and Mentored Newly Hired Technicians
Education
PENNSYLVANIA COLLEGE OF TECHNOLOGY, WILLIAMSPORT, PA - ASSOCIATES DEGREE IN
HVAC, 1993
Additional Skills
KNOWLEDGE OF EXCEL, WORD, AND POWERPOINT. CAN QUICKLY LEARN NEW COMPUTER
PROGRAMS AND MAKE THEM EFFECTIVE FOR EVERYDAY USE.
Contact this candidate