Manager Management
Resume:
MYRNA G. LLOYD-GOULD
McKeesport,PA 15132
CAREER OBJECTIVE: Experienced professional seeking a challenging
position in the Information Technology field
SKILLS: Skilled on the Z/OS(MVS), Z/OS 390 mainframe
environments, CICS, JCL,TSO
EXPERIENCE:
ACS/Affiliated Computer Services
Pittsburgh, PA
PRODUCTION CONTROL ANALYST
7/2004 - 5/2010
. Maintained and scheduled batch jobs on the following
scheduling interfaces:CA7, Zeke, Robot, OCS Express and
BAAN
. Updated the calendars on the scheduling interfaces.
. Worked on the Heinz to ACS migration
. Created and updated documents for the Operations staff
. Worked on the Disaster Recovery for some ACS clients
. Opened, resolved and closed tickets on Peregrine Service
Center
Heinz North America
Pittsburgh, PA
OPERATIONS SYSTEMS ADMINISTRATOR
2/1999 - 6/2004
. Supervised a staff of six employees
. Responsible for the hiring, firing, reviewing and training
of the Operations Staff
. Worked with Temporary Agencies for open positions
. Created and developed a twelve hour rotation schedule for
the Operations staff
. Resolved all programming, scheduling and user related
problems
. Performed backups, problem solved on all of the servers,
tape rotation and secured tape storage
. Proficient on the following scheduling interfaces: CA7,
Robot, TWS(Tivoli Workstation), Unicenter, GEMMS
. Responsible for promoting programmer changes, updating
programmers access and adding new environments on the
change management system, Implementer
. Responsible for RACF security on the Z/OS (MVS) mainframe
. Responsible for security on the following core transaction
systems on the AS/400;EBPCS(6.1), Getpaid(accounts
receivable subsystem),FAS(fixed assets system)
. Responsible the physical security of the Computer Room by
granting and removing access on a Honeywell security
system
. Responsible for granting user access to Mobius(reporting
system) and granting access to reports
. Created documents for the Operations staff
. Worked with vendors to order supplies; printer paper,
special forms, toner, tape
. Updated KPI stats on a monthly schedule and sent them to
management
Heinz North America
Pittsburgh, PA
SENIOR COMPUTER RESOURCE OPERATOR 8/1998 -
1/1999
. Provided timely delivery of user reports
. Monitored batch jobs running on CA7, SAP, Unix and
TWS(Tivoli Workstation)
. Answered the helpdesk telephones during off hours to
resolve and escalate user related problems
. Performed pre defined backups and recovery procedures on
all of the servers
. Acted as a backup to the Supervisor of Operations by
receiving off hours from the Operations staff
. Operated peripheral equipment such as printers, tape
drives, burster, deleaver and check processing machine
. Worked with vendors to order supplies needed for the day to
day operations of the computer room
Heinz North America
Pittsburgh, PA
Warrendale, PA
COMPUTER RESOURCE OPERATOR 7/1991-
7/1998
. Provided timely delivery of user reports
. Monitored batch jobs running on CA7, SAP, Unix and
TWS(Tivoli Workstation)
. Answered the helpdesk telephones during off hours to
resolve and escalate user related problems
. Performed pre defined backups and recovery procedures on
all of the servers
. Operated peripheral equipment such as printers, tape
drives, burster, deleaver and check processing machine
EDUCATION:
ICM School of Business
Pittsburgh, PA
Associates in Specialized Business (Computer Management )
9/1978-6/1980
GPA 3.9
REFERENCES
Mr. John Tussey
UNIX Administrator/ACS
1038 Grandview Avenue
Pittsburgh,Pa 15222
Mr. Frank Steri
Production Control Analyst/ACS
140 Warrencliff Drive
Monaca, PA 15061
724-***-****(cell)
Mr. Mark Salatino
Manager of Production Services/ACS
4920 Campbell's Run Road
Pittsburgh,PA 15205
Contact this candidate