Customer Service Manager

BILLY GREEN

Pharmacy Manager, Clinical Pharmacist, Medical Information Systems

Specialist

229-***-**** Cellular, ********@***.***

OBJECTIVE

Seeking a position in a stable, long-term environment that will develop

into a mutually beneficial relationship with potential for additional

responsibility and growth. Preferably this position will allow me to

continue to develop and utilize my communication, collaborative and problem-

solving skills to further the development of the organization.

SUMMARY

A seasoned professional with over 30 years experience. Thorough

comprehension of Retail and Clinical pharmacy. Flexible and adaptable with

the evolution of pharmacy. Familiar with Microsoft Office, Word, Excel,

Rx2000, Intercom Plus, NexGen, QS1, PDX, Meditech and most pharmacy

computer systems. Current on State and Federal Pharmacy Law compliance

issues, as well as compliance issues necessary for third-party payers.

Experienced at compounding and medication therapy management.

EDUCATION and PROFESSIONAL INVOLVEMENT

College of Pharmacy, Athens, Georgia. Bachelors of Science June 1990

Current on pharmacy law, pharmaceutics, pharmacology, new drugs, and

compounding.

Active as a Preceptor with the University of Georgia College of Pharmacy

student internship program since 1991. Active with The Georgia Pharmacy

Association.

QUALIFICATIONS

* 21 Years of Pharmacy Management Experience

* Realistic commitment to patient care, provision of drug

information, and

professionalism.

* Effective written and oral communication skills honed over

a period of 30 years

in Pharmacy

* Enthusiastic, positive attitude towards patients and

professional contacts

* Care for my patients is always considered first and

foremost

MSN/PHARMSTAFF (MEDICAL STAFFING NETWORK) Georgia 1999-current

RELIEF PHARMACIST

Provide Pharmacist relief coverage through MSN and RPhOnTheGo at locations

all over Georgia, including Rite-Aid, CVS, Wal-Mart, K-Mart, Costco, Winn-

Dixie, Kroger and several hospitals in the Atlanta and NorthEast Georgia

area.

WINN-DIXIE PHARMACY Valdosta, Georgia

2008-2009

PHARMACY MANAGER

Responsibilities include managing the daily operation of the pharmacy,

fiscal oversight, quarterly inventory preparations, ensuring receipt of

payment, provision of customer service, other aspects of retail pharmacy

management, as well as training technicians and pharmacists on new software

and providing supervisory guidance.

OTHER JOB RESPONSIBILITIES:

* Leading the Pharmacy team by utilizing data in order to set

goals, challenges, and expectations to facilitate desired change

* Ensuring Pharmacists, Technicians, and ancillary personnel work

as a team to provide superior customer service in an accurate and timely

fashion

* Accurate oversight of dispensing functions, and provision of

patient counseling

* Development and implementation of policies and procedures

* Ensuring bottom-line profitability by lowering inventory

holding costs and maximizing re-imbursement from third-party providers

* Recruiting, selecting, and training personnel to meet the

needs of our patients

CANDLER HOSPITAL Savannah, Georgia

2006-2008

CLINICAL PHARMACIST

Candler Prescription Center is an outpatient retail pharmacy owned by the

St. Joseph's/Candler health care system, providing retail outpatient

prescription service, disease state management, Chemotherapy and

Chemotherapy compounding services, and nursing home/assisted living center

pharmacy services with strong clinical emphasis. Responsibilities included

provision of pharmacy information services, dispensing many drugs and

dosage forms typically used only in hospital pharmacies, as well as

Supervision of U.S. H.R.S.A. 340-B pharmacy inventory procedures.

(H.R.S.A. provides deep discounts for pharmacy inventory used to fill

health system employees' prescriptions, as well as any prescriptions

written by physicians affiliated with the health system, resulting in

greater overall profitability for the health system.) Oversight of the 340-

B plan requires continuous monitoring of acquisition costs to comply with

program policies and procedures, as well as pertinent data input.

RITE AID Claxton, Georgia 2001-2007

PHARMACIST

Trained area pharmacists during transition from RADS to NEXGEN computer

system in the South East Georgia Area. Worked relief at various Rite-Aid

stores in the Atlanta and North East Georgia area 2006 through 2007 via

Medical Staffing Network.

COLLEGE PHARMACY Statesboro, Georgia 1995,

2000

PHARMACIST

Retail, hospice, I.V., Nursing home, hospice, and assisted living center

pharmacy services and home health care. I began working in the field of

pharmacy at this local independent store at the age of 15.

CVS/REVCO Statesboro, Georgia

1995-2000

PHARMACY MANAGER

Worked as the pharmacy manager for about 5 years in the Statesboro store.

Co-ordinated the acquisitions of the local Rite Aid, Piggly Wiggly, and

Publix pharmacies, which took place all within a 6-week period. Trained

technicians and other pharmacists on the Rite Aid, Piggly Wiggly, and

Publix systems to facilitate integration of the files. Immediately

following the acquisitions, Revco was switched to the CVS format, which

required me to train the technicians and other pharmacists on the CVS

system. I also worked as a floater for CVS for about one year during 2006.

ECKERD

PHARMACY MANAGER Statesboro, Georgia

1990-1995 Five years Retail experience.

BULLOCH MEMORIAL HOSPITAL Statesboro, Georgia

1983-1989

Worked full-time as a pharmacy technician while completing undergraduate

work at Georgia Southern University. Continued to work part-time while on

breaks from The University of Georgia.

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