Customer Service Sales
Resume:
Juliana Montgomery-Soares
Olathe, Kansas 66062
abhhwu@r.postjobfree.com
Education Master's of Businesses Administration
Park University - Parkville, MO
Major: International Businesses
Bachelor in International Relations
01/2001 to 12/2005
Faculdade Santa Marcelina (FASM) - S o Paulo, Brazil
Major: International Relations (GPA:3.48)
Experience
Operations
Currently
DRI Resource Design-Overland Park, KS
. Helped prepare container forms with shipping instructions.
. Responsible for making the merchandise purchase order for caps
. Engaged daily in entering and revising costs in MS Access cost sheets
database.
. Organize and filling import documents.
Export Intern
10/2008 to 12/2009
Scarbrough International - Kansas City, MO
. Analyzed, prepared and QCed export documentation for an ever growing
list of clients
. Prepared all necessary documentation to export goods to 30 countries
worldwide
. Utilized knowledge acquired on technical coursework through Siscomex
System
(SENAC) to QCed documentation to minimize or eliminate
penalties/fees
Customer Service 08/2008 to 10/2008
American Italian Pasta (contract)
. Answered phone calls from customers and gathered
information to enter in the database
. Sent coupons and received defective products back
. Helped with Quality Control by taking pictures of defecting
products
. Prepared lab and food for quality testing
. Packed and organized materials for pasta testing laboratory
Exchange Student Program
03/2006 to 12/2007
Cultural Care
. International Exchange program for "Au Pair" required living with an
American Family
and providing care for their children. A mutual
exchange of cultures and a learning
experience for all involved
Sales and Marketing Coordinator
01/2005 to 02/2006
Le Chateau - S o Paulo, Brazil
. Prospected new potential accounts, as well as performed customer need-
analysis
. Wrote sales proposals and negotiated RFPs
. Managed a self-generated list of accounts in the whole S o Paulo metro
area
Labor Department Intern
03/2003 to 10/2003
S o Paulo Mayor's Office - S o Paulo, Brazil
. Developed and implemented social oriented project in several
communities using training to work in non-profit organizations to
provide solutions to community problems
. Assisted in preparing and executing social and census research for the
S o Paulo's Mayor's office
Language Skills English (fluent), Portuguese (native); Spanish
(proficient)
Activities Brazilian restaurant waitress and hostess,
cultural events receptionist, gave multicultural
seminars in schools, hospital translation,
office administrator, attended several international
seminars, community volunteer: Lakemary,
Literacy Kansas, Southern Care, and Salvation
Army.
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