Elisha Triola

**** ********* ****

Hoover, Alabama 35226

205-***-****

Professional Memberships/Accomplishments

. Hoover Chamber of Commerce Board of Trustees Member - 2008, 2009,

****, ****

. Best Places to Work Awards Birmingham Business Journal- 2010, 2008,

2007 and 2006

. 2009 Top 40 Under 40 Professionals in Birmingham

. 2009 #1 HR Team in the Nation - T- Mobile

. 2008 #1 HR Team in the Nation - T- Mobile

. 2008 HR All Star Award - T-Mobile

. Q3 2006 HR All Star Award - T-Mobile

. Q3 2006 Power zone Award - T-Mobile

. Arthritis Foundation Team Recruitment Chairman and Walk Volunteer

. Women's Forum - Diversity Chairman - Bruno's Supermarkets, Inc. -2003-

2004

. Relay For Life Campaign Leader - Bruno's Supermarkets, Inc. -2003-2004

*raised over $80,000 for campaign

. United Way - 2003 Campaign Chairman

. World at Work, Birmingham Society for Human Resources Management,

National Society for Human Resources Management

Professional Experience

T-Mobile - August 2005 to present

Sr Manager, HR Business Partner - March 2011 - present

. Provide strategic direction and input regarding overall Human

Resource strategies that support the culture, company direction,

and the growth needs of the business and employees

. Work collaboratively with other groups to ensure the effective

development of pragmatic and timely programs and tools to drive

business goals; provides feedback on implementation and utilization

of tools to ensure flawless execution; responsible for representing

the client's needs

. Ensure compliance of all employment/labor laws through programs,

practices, policies, investigations, training, and actions

. Ensure that performance assessments are calibrated with department

and business results

. Provide expert advice, coaching, and counsel to leaders and

employees on HR programs, policy and procedures, employment/labor

laws, conflict resolution, change management, diversity, and

organizational development and design to promote a fair and

equitable work environment

. Respond to customer concerns around performance management,

improvement, harassment, discrimination, misconduct, employee

safety, teamwork, etc.

. Advise and assist on interventions and strategies to enhance T-

Mobile's Best Place to Perform and Grow

. Identify and recommend areas of improvement (e.g., ensures

acceptable levels of employee turnover, Employee Satisfaction

Survey results are delivered and actionable, clarification of

processes and developing procedures as needed, assures programs are

in place to motivate and retain employees, etc.)

. Provide leadership, coaching, and full-service day-to-day

management to direct reports

Human Resources Manager - August 2005 - March 2011

Manage and direct a world class human resources team for a financial care

call center.

. Provide and maintain a best place to work and perform environment.

. Supervise financial care recruitment staff to ensure customer care

recruitment goals are achieved and sound hiring decisions are made to

minimize employee turnover and minimize legal risk and liability.

. Provide advice and counsel to management staff and employees regarding

employee relations matters. Develop, implement and maintain human

resources practices and programs designed to enhance positive employee

relations.

. Assure compliance of all employment/labor laws through programs,

practices, policies, investigations and actions. Develop and provide

continuous training on employment law/Human Resources issues (i.e.

sexual harassment, FMLA, documentation & discipline, positive employee

relations, etc.) to managers and supervisors to ensure fair and legal

practices regarding employee relations issues.

. Assist and coordinate with site Facility Manager in the administration

of workplace safety including coordinating training programs and

assists in administering workers compensation.

. Create and maintain incentive/bonus metrics for all of customer care

human resources teams nationally. Maintain equitable pay practices by

implementing call center compensation programs (to include base pay

and bonus programs) ensuring they are aligned with corporate

guidelines. Ensure timely and accurate resolution of any local payroll

issues.

. Work closely with HR Managers at all centers ensuring alignment in

policies, practices, and programs. Frequent management of projects

that impact all call centers nationally.

Saks Incorporated - February 2004 to August 2005

Compensation / Equity Manager

Develop and implement pay plans for both exempt and non-exempt

associates.

Manage the performance review/merit increase process.

Ensure compliance with internal policy and State and Federal law.

Manage the corporate and operations bonus plans and the long-term

incentive plan program.

Bruno's Supermarkets, Inc. - August 2000 to February 2004

Corporate Human Resources Manager - January 2003 to February 2004

. Lead the company diversity initiatives and create a diverse culture

through education and recruitment efforts.

. Council and guide employees regarding a wide array of employee

relations issues. Manage the employee benefits team.

. Author and uphold the corporate policy handbook.

. Manage the company re-organization/change management process. Manage

and oversee the recruitment function.

. Develop and implement performance appraisal training and individual

development planning and manage and direct the performance appraisal

process.

. Manage and supervise the processing of Executive payroll using ADP

payroll software.

. Direct the company wide leave management process, COBRA

administration, HIPAA compliance, FMLA administration, and FLSA

guidelines.

. Plan and communicate special events including; charity events,

luncheons, and service award celebrations.

. Manage and edit the creation of the company wide quarterly newsletter.

. Manage and direct the company problem response line.

Compensation Manager / HRIS Project Team Leader - August 2000 to January

2003 -

. Communication, implementation, administration of all base compensation

programs including job evaluations using the Hay system, pay

administration and performance appraisal.

. Manage the company 401k and supplemental savings programs.

. Oversee the company stock purchase plan, service award plan and

performance share grant program.

. Develop and conduct basic compensation classes for the Human Resources

department and other key management.

. Develop and implement performance appraisal training and individual

development planning.

. Supervise and manage the company wide leave management process, COBRA

Administration, HIPAA compliance, FMLA administration, and FLSA

guidelines.

. Manage the employee benefits team.

. Provide quarterly diversity and turnover reporting reports.

. Project Lead overseeing implementation of Cyborg HRIS system, Jobs

Express kiosk for 174 stores and creation of a manager and employee

self service payroll/compensation system for all locations.

JLS Technical Staffing - February 2000 to August 2000

Marketing Manager / Technical Recruiter

South Trust Bank Corporation - December 1993 to August 1999

HR Generalist/Human Resources Officer - March 1997 to August 1999

Compensation Administrator/Human Resources Office - December 1995 to March

1997

Compensation Specialist/Position Control Manager - December 1994 to

December 1995

Position Control Specialist - June 1994 to December 1994

Client Services Specialist - December 1993 to June 1994

Computer Related Skills

Share Point, Office 2007, SAP, Workscape, Success Factor, DocuLink,

People Soft HRIS, Cyborg HRIS, People Soft Report Writer, Cognos

Report Writer, Infomaker, Excel, Word, Group Wise, Outlook, Lotus

Notes, ADP Payroll, Report Smith, Lotus 123, Word Perfect, Lotus Word

Pro, Access, Micro Soft Project, Sametime, Power Point, Lotus

Graphics, Crystal Report Writer, Org Plus, GEAC, Dbase, Fast Track,

Internet, Share Point.

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